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Intermediate Level IT Support Technician
2 months ago
Helio Technology Solutions is seeking an Intermediate Level IT Support Technician based out of our Cambridge Ontario location
**Responsibilities**:
- Provide support both remotely and onsite to customers across Kitchener Waterloo and Cambridge
- Troubleshoot and resolve issues as they arise
- Resolve LAN, WAN and VPN problems
- Install and configure systems remotely and onsite
- Manage and report on customer services
- Software support across a variety of platforms
Skills Required
- Excellent customer service skills
- Attention to detail
- Ability to prioritize and manage many tasks
- Multitasking
- Strong communication and presentation skills
- Valid Driver’s license
Qualifications and Experience
- 3 years plus experience in an MSP environment
- Must be able to legally work in Canada and provide a criminal records check
- Azure and MS 365 is a plus but training will be provided
- Professional IT certification are strongly encouraged
Pay: $25.00-$37.50 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- Dental care
Schedule:
- Monday to Friday
**Experience**:
- IT support: 3 years (preferred)
Licence/Certification:
- CompTIA A+ (required)
Work Location: In person
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