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Support Analyst

4 months ago

Vancouver, Canada British Columbia Securities Commission Full time

**Company Overview**:
Centrally located in downtown Vancouver, the British Columbia Securities Commission (BCSC) strives to make the investment markets benefit the public - enabling people to achieve their financial goals, enterprises to grow, and British Columbia to thrive.

Through smart rules, diligent oversight, strong enforcement and reliable guidance, we act as guardians of the province’s investment marketplace, striving to make BC a place where people can invest with confidence and companies can flourish. We are an independent agency accountable to the provincial legislature and the public through the Minister of Finance.

**Support Analyst, Systems Operations**

**BC** Securities Commission**

**Competition 2**4**:12**2**

**Job **Overview**

***

Some of your specific tasks will include:

- Tracking all calls, problems, and changes to make sure they are addressed in a timely manner according to the goals of the Help Desk area.
- Providing technical guidance on desktop/laptop platforms and related issues and recommending desktop; laptop policies, procedures, and standards which impact the production environment
- Developing and implementing processes for installations and upgrades of desktop/laptop platforms.
- Testing, evaluating and recommending changes and upgrades to the desktop operating environment
- Coordinating support documentation for internal use in regard to helpdesk and helpdesk utilities
- Participating and providing detailed input to tactical and strategic planning processes including business cases

**Qualifications**:

- A technical diploma or university degree in computer science or management information systems or a related discipline is required.
- Experience working in Azure Cloud environment
- Experience working with Microsoft 365 platform
- Excellent plain language communication skills: to technical staff, business users, and executives
- Good judgment, tact and discretion required to exchange information regarding systems problems with users.

**Designations**:
Following designations are an asset:

- CompTIA A+
- MS Azure Fundamentals
- MS 365 Fundamentals

**What we offer**:

- Extensive benefit package including a defined benefit pension plan, medical and dental coverage, Wellness and Health Spending Account benefits, and four weeks of annual vacation
- Hybrid work model
- Beautiful downtown office
- Work life balance
- Professional development opportunities
- A collaborative, progressive, and professionally diverse team to work with

**Salary Range**:
$57,150 (minimum) - $71,439 (midpoint) - $85,727 (maximum).

***

**Application Details**:
Please visit our Careers page to submit your cover letter and resume for this position, quoting competition **24:122** by **June 5, 2024.**

The BC Securities Commission embraces diversity and is committed to building an inclusive workforce that celebrates the richness of our community.