Express Service Advisor

4 days ago

Scarborough, Canada Scarborough Toyota Full time

**About Scarborough Toyota**:
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.

Under the umbrella of Canada One Auto Group, Scarborough Toyota has become the premier dealership in the Toronto region and has the largest on-site inventory in Canada. At Scarborough Toyota, we aim to provide exceptional customer service and build long lasting relationships with our customers and co-workers.

**The Position**:

- We are looking for a full-time Service Advisor with a _minimum of 3 years’ experience_ in a similar position. You must have a valid G class driver’s license and the ability to work under pressure.
- Greet each customer in a prompt and courteous manner, and ensure they will be helped momentarily.
- Communicate with customers to determine the nature of the mechanical problems or issues.
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle’s work will be completed.
- Handle telephone inquiries regarding work in process and appointments, retrieve customer and vehicle data and return phone messages promptly.
- Schedule appointments using dealership approved forms.
- Maintain a dealership-prescribed standard for “hours per customer repair order written”.
- Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work.
- Keep a daily log of repair orders written, status as well as carryovers.
- Handle customer complaints and misunderstandings.
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
- Explain optional services, warranty information and policies to customers.
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments.
- Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
- Adhere to all company policies, procedures and safety standards.

**About You**:

- You are a motivated individual who will take on new challenges
- You are highly organized and detail-oriented
- You have previous experience with Reynolds & Reynolds software
- You have a passion for customer service.
- You assist customers by analyzing and interpreting their needs.
- You also offer appropriate options, solutions and resolutions

**Why Should I Apply?**
- Offer a Competitive Compensation Structure
- Group Benefit Plan after three months of employment
- Excellent growth and advancement opportunities
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._
- #HP1_

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Scarborough, ON M1L 2L6: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- G Class Driving License (required)

Work Location: In person

  • Express Service Advisor

    2 weeks ago

    Scarborough, Canada Scarborough Toyota Full time

    **About Scarborough Toyota**: At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company. Under the umbrella of Canada One Auto Group,...

  • Express Service Advisor

    3 weeks ago

    Scarborough, Canada Scarborough Toyota Full time

    **About Scarborough Toyota**: At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company. Under the umbrella of Canada One Auto Group,...

  • Service Advisor

    3 weeks ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Service Advisor

    2 weeks ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Automotive Service Advisor

    2 months ago

    Scarborough, Canada Traditions Auto Service Full time

    We are an independent repair shop located in Scarborough that services all makes and models of vehicles. We have had the pleasure of doing what we love for over 20 years and know that our continued success is dependent on having people like you on our team. We are looking to grow our front-line counter staff with the addition of a full time Service...

  • Automotive Service Advisor

    3 weeks ago

    Scarborough, Canada Traditions Auto Service Full time

    We are an independent repair shop located in Scarborough that services all makes and models of vehicles. We have had the pleasure of doing what we love for over 20 years and know that our continued success is dependent on having people like you on our team. We are looking to grow our front-line counter staff with the addition of a full time Service...

  • Automotive Service Advisor

    4 weeks ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Express Service Advisor

    1 week ago

    Scarborough Village, Ontario, Canada Scarborough Toyota Full time

    About Scarborough Toyota:At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.Under the umbrella of Canada One Auto Group,...

  • Service Advisor

    1 week ago

    Scarborough Village, Ontario, Canada BDS FLEET SERVICE Full time

    WE ARE GROWINGAt BDS Fleet Service, we are a turnkey fleet solution for fleets of all sizes.Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a...

  • Automotive Service Advisor

    1 week ago

    Scarborough Village, Ontario, Canada Traditions Auto Service Full time

    We are an independent repair shop located in Scarborough that services all makes and models of vehicles. We have had the pleasure of doing what we love for over 20 years and know that our continued success is dependent on having people like you on our team.We are looking to grow our front-line counter staff with the addition of a full time Service Advisor.As...

  • Automotive Service Advisor

    1 week ago

    Scarborough Village, Ontario, Canada BDS FLEET SERVICE Full time

    WE ARE GROWINGAt BDS Fleet Service, we are a turnkey fleet solution for fleets of all sizes.Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a...

  • Service Advisor

    4 weeks ago

    Scarborough, Canada Scarboro Mazda Full time

    **Want to be a part of something special?** Scarboro Mazda aims to be the trusted dealer in Scarborough and the greater Toronto area. At Scarboro Mazda, we continually strive to do things differently to ensure a unique and enjoyable experience for our customers. At our dealership, be part of our team and love coming to work. **Scarboro Mazda **is a leading...

  • Service Advisor

    3 weeks ago

    Scarborough, Canada Scarboro Mazda Full time

    **Want to be a part of something special?** Scarboro Mazda aims to be the trusted dealer in Scarborough and the greater Toronto area. At Scarboro Mazda, we continually strive to do things differently to ensure a unique and enjoyable experience for our customers. At our dealership, be part of our team and love coming to work. **What we are looking...

  • Service Advisor

    4 weeks ago

    Scarborough, Canada Agincourt Mazda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Agincourt Mazda**. - Have experience as an automotive service advisor - Enjoy meeting new people and building relationships - Have no Management experience but an "open" mind and...

  • Service Advisor

    4 weeks ago

    Scarborough, Canada Agincourt Mazda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Agincourt Mazda**. **ABOUT US** Dilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success...

  • Service Advisor

    2 days ago

    Scarborough, Canada Agincourt Mazda Full time

    **WANT TO WORK for one of Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Service Advisor **to join the team at **Agincourt Mazda**. **ABOUT US** Dilawri Group of Companies represents 80 dealerships nationwide with 21 dealerships in Ontario! Dilawri Group offers a performance-driven culture that focuses on success...

  • Service Advisor

    4 weeks ago

    Scarborough, Canada Scarboro Mazda Full time

    Scarboro Mazda has an immediate requirement for an experienced Service Advisor to join our successful dealership in Scarborough. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy...

  • Service Advisor

    2 days ago

    Scarborough, Canada Scarboro Mazda Full time

    Scarboro Mazda has an immediate requirement for an experienced Service Advisor to join our successful dealership in Scarborough. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy...

  • Service Advisor

    2 months ago

    Scarborough, Canada Formula Honda Full time

    **The Need** Formula Honda, a part of Drive Autogroup is looking to hire an experienced Service Advisor. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate...

  • Service Advisor

    2 months ago

    Scarborough, Canada Morningside Nissan Full time

    **The Need** Morningside Nissan, a part of Drive Autogroup is looking to hire a Service Advisor. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about...