Systems Support Adminsitrator

2 weeks ago

Toronto, Canada St. Michael's Hospital Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Systems Support Administrator.

The Information Technology department performs an enablement and support role for Unity Health Toronto. It pursues a cooperative and collaborative approach with both management and staff to deploy information technology and systems that support research, education, administrative and clinical operations. The department supports the strategic goal of Continuous Quality Improvement as detailed in our Strategic Plan.

The **Systems Support Administrator** is a team player within the Technical Services team providing support for users accessing various Unity Health Toronto systems and services and assisting specialists with administration related tasks including: creation and manipulation of system accounts, mailboxes and MDM profiles, guiding end users through technical tasks and troubleshooting system problems as they arise.

**Duties and Responsibilities**
- Provides day to day maintenance on production systems, e.g., authentication servers, file and print services, Citrix servers, shared drives, home drives etc.;
- Performs accounts administration which includes creating, disabling and expiring users’ Active Directory accounts;
- Manages space requirements on home drives and shared drives, working with the end users to understand their needs and requirements and works towards a solution;
- Monitors various systems to ensure systems are performing, as required, checking to identify that there are no issues and/or errors on the systems in their logs;
- Supports and troubleshoots detected issues with Citrix, MDM, mobile devices (iPhone and Android), Active Directory including permissions, authentication, groups, printing, remote access and Microsoft Exchange;
- Supports and troubleshoots wireless device network authentication;
- Maintains and monitors core IT infrastructure systems including virtual and physical servers and load balancers;
- Monitors on a daily basis tickets that are coming into the team queue;
- Maintains daily contact with customers for the resolution of Help Desk tickets;
- Works with other members in the IT team to ensure problems are appropriately resolved, on a timely basis based on established SLA and to the customers’ satisfaction;
- Creates printer profiles for network printing, working with the End User Computing Technicians to configure the server end with the appropriate driver and assisting with the installation of the printers.

***Qualifications**
- Completion of a recognized Bachelor’s degree program in Computer Science required;
- Three (3) to five (5) years experience in supporting a Microsoft based environment;
- In depth knowledge of TCP/IP networking including DNS, DHCP, routing required, 802.1X, RADIUS;
- trong communication skills and experience working directly with end-users to review and resolve technology problems;
- In depth knowledge of Microsoft Active Directory environment required;
- In depth knowledge of current Windows Server (including file shares and printing) and workstation environment required;
- In depth knowledge of Citrix required;
- Demonstrated flexibility and ability to adapt to change required;
- Demonstrated strong analytical, organization, conceptual and decision making skills with the ability to work within a team environment required;
- Demonstrated ability to explain complex concepts in simple terms required;
- Demonstrated excellent verbal and written communication skills required;
- Ability to communicate effectively with less technical employees and to collaborate with first point of contact support required;
- High customer service standards required;
- Ability to work in a constantly changing and fast paced environment required;
- Ability to handle situations involving unplanned outages required;
- Ability to function within a 7/24 environment required;
- Well developed problem solving skills required;
- High level of initiative and self direction required;

LI-MR1

  • Systems Engineer

    3 weeks ago

    Toronto, Canada IPC Systems, Inc Full time

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • Linux Systems Specialist

    4 weeks ago

    Toronto, Canada Volante Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté's POS software has continuously demonstrated its ability to be flexible, scalable,...

  • Systems Support Analyst Intermediate(Support

    4 weeks ago

    Toronto, Canada Raise Full time

    **RESPONSIBILITIES** - Responsible for supporting the network infrastructure team to support and implement activities for their network environment - Responsibilities include loading software, providing network support for servers and monitoring system and network performance. **QUALIFICATIONS** - include: 24/7 availability; Demonstrated experience working...

  • IT Help Desk Support

    4 weeks ago

    Toronto, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations. The Role We are seeking a highly qualified IT Support person to join...

  • IT Help Desk Support

    3 weeks ago

    Toronto, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.The RoleWe are seeking a highly qualified IT Support person to join our IT...

  • IT Help Desk Support

    4 weeks ago

    Toronto, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.The RoleWe are seeking a highly qualified IT Support person to join our IT...

  • Systems Analyst

    7 days ago

    Toronto, Canada Teacup Tech Systems Full time

    Please apply ONLY, if you have Public service experience in Canada.Experience and Skill Set RequirementsRequired Technical Skills and 7+ years of experience in the following:Technical Skills: Hands-on intensive experience with IBM Web Content Management ( must have ) Intensive hands-on experience with IBM Urban Code deployments Experience with SOA...

  • Systems Analyst

    1 week ago

    Toronto, Canada Teacup Tech Systems Full time

    Please apply ONLY, if you have Public service experience in Canada.Experience and Skill Set RequirementsRequired Technical Skills and 7+ years of experience in the following:Technical Skills: Hands-on intensive experience with IBM Web Content Management (must have)Intensive hands-on experience with IBM Urban Code deploymentsExperience with SOA applications...

  • Systems Analyst

    7 days ago

    Toronto, Canada Teacup Tech Systems Full time

    Please apply ONLY, if you have Public service experience in Canada. Experience and Skill Set Requirements Required Technical Skills and 7+ years of experience in the following: Technical Skills: Hands-on intensive experience with IBM Web Content Management (must have ) Intensive hands-on experience with IBM Urban Code deployments Experience with SOA...

  • Business Systems Consultant

    4 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Business Systems Consultant - Salesforce CRM Apex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce CRM Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert in solutions on Salesforce’s Financial Services Cloud...

  • Business Systems Consultant

    6 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Business Systems Consultant - Salesforce CRMApex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce CRM Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert in solutions on Salesforce’s Financial Services Cloud and...

  • Business Systems Consultant

    6 days ago

    Greater Toronto Area, Canada Apex Systems Full time

    Business Systems Consultant - Salesforce CRMApex Systems is a global IT services provider and our consulting practice has an opening for a Salesforce CRM Business Systems Analyst Consultant who will be responsible for delivering end-to-end project implementation and act as a subject matter expert in solutions on Salesforce’s Financial Services Cloud and...

  • AMOS Systems Support Specialist

    2 weeks ago

    Toronto, Canada Porter Airlines Full time

    Job Summary Reporting to the Supervisor, Training and Systems Support, this position supports the Technical Operations aircraft maintenance management system (AMOS) as a super user and administrative control of workflows, schedulers, technical assistance, and organizational configurations and settings. Duties & Responsibilities AMOS Super User; manage...

  • Amos Systems Support Specialist

    4 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Supervisor, Training and Systems Support, this position supports the Technical Operations aircraft maintenance management system (AMOS) as a super user and administrative control of workflows, schedulers, technical assistance, and organizational configurations and settings. Duties & Responsibilities: - AMOS Super User; manage...

  • Senior Specialist Technical Support

    2 weeks ago

    Toronto, ON, Canada GlassHouse Systems Full time

    GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise-level of service and support to clients. We are looking for Senior IBMi Specialist to join our team . This is a full-time...

  • Sales Support Representative

    7 days ago

    Toronto, Canada Apex Systems Full time

    Sales Support Representative Apex Systems is a global IT services provider and our consulting practice has an opening for a Sales Support Rep. This person will provide professional and prompt support to the Mortgage Contact Centre teams for a Top Five Bank. Client: Big 5 Bank Location: Remote: EST hours Contract: 3 Month Rolling Contract Terms: 37.5 hours/...

  • Sales Support Representative

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Sales Support Representative Apex Systems is a global IT services provider and our consulting practice has an opening for a Sales Support Rep. This person will provide professional and prompt support to the Mortgage Contact Centre teams for a Top Five Bank. Client: Big 5 Bank Location: Remote: EST hours Contract: 3 Month Rolling Contract Terms: 37.5 hours/...

  • Sales Support Representative

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Sales Support Representative Apex Systems is a global IT services provider and our consulting practice has an opening for a Sales Support Rep. This person will provide professional and prompt support to the Mortgage Contact Centre teams for a Top Five Bank. Client: Big 5 Bank Location: Remote: EST hours Contract: 3 Month Rolling Contract Terms: 37.5 hours/...

  • Sales Support Representative

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Sales Support Representative Apex Systems is a global IT services provider and our consulting practice has an opening for a Sales Support Rep . This person will provide professional and prompt support to the Mortgage Contact Centre teams for a Top Five Bank. Client: Big 5 Bank Location: Remote: EST hours Contract : 3 Month Rolling Contract Terms :...

  • Senior Red Hat System Administrator to support the set up of Red Hat clusters on an on prem env[...]

    7 days ago

    Old Toronto, Canada S I Systems Full time

    Senior Red Hat System Administrator to support the set up of Red Hat clusters on an on prem environment with in the public sector. Job Type: Contract Positions to fill: 1 Job End Date: Mar 31, 2025 Pay Rate: Daily: Negotiable Job ID: 137483 Our valued public sector client is seeking a Red Hat administrator to support the set up of Red hat clusters on an...