Temporary Full Time Case Management Supervisor

1 month ago

Toronto, Canada The Salvation Army Full time

To work with the Director in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

**KEY RESPONSIBILITIES**:
The Supervisor of Case Management is responsible to supervise, coach and mentor the Case Manager, Housing Worker and Community Follow-Up Worker to support clients with high needs to meet their basic needs, and move towards housing and long term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First, uses the Outcomes Star and Critical Time Intervention.

**Case Management Program**
- Creates, monitors and implements Case Management Policies in consultation with the Director and the Program Services
- Responsible for the implementation and oversight of client intake and case management process using Housing First approaches and
- Understands and embraces Critical Time Intervention as a case management model and supports the Case Management Team in their direct work with clients and in brokering community
- Completes statistical data and other reports as required by the
- Chair of Case Management Team meetings; represents the Case Management Team to other members of the shelter staff, at staff meetings,
- Responsible to participate in On Call

**Direct Case Management**
- Carries a caseload and provides direct case management services to 10-15
- Responsible for liaising with external agencies, making and accepting community referrals as
- Responsible for maintaining and updating client
- Advocates on behalf of the shelter clients and ensures that best possible services are

**Case Management Staff Supervision**
- Supervises Case Management staff ensuring provision of effective case management
- Conducts regular formal supervision and annual PEAC appraisals with all members of the Case Management staff.
- Responsible to define tasks, responsibilities, policies and procedures for the members of the Case Management staff.
- Identifies educational and training needs of Case Management staff and coordinates training opportunities.
- Responsible to supervise MSW students placed at the shelter through Toronto Housing & Homeless Supports.
- Serves as a resource to the Case Management

**Assistance with Human Relations**:

- Participates in the recruitment, selection and orientation for the Case Management & Housing
- Recommends disciplinary actions including termination in concert with the Director of Human Relations, THQ/DHQ standards and the Employment Standards Act.
- Organizes and assists with staff training in accordance with the facility

**Assistance with Finances**:

- Prepares the Housing Services portion of the annual budget in consultation with the
- Assists with the monitoring of financial expenditures in the Housing Services department as per yearly budget
- Responsible for the approval and distribution of client assistance funds in accordance with policies set by TSA and Toronto Housing and Homeless

**ORGANAZATIONAL RESPONSIBILITIES**:

- Adheres to standards that are consistent with the values & philosophy of The Salvation Army, Toronto Housing & Homeless Supports and the
- Member of the Management and Program Management
- Reads and complies with the Policy and Procedures
- Understands and adheres to policies set by funding bodies (i.e. Toronto Shelter Standards) and works in compliance with such guidelines at all
- Participates in authorized seminars and training sessions as
- Ensures that Case Management staffs are trained in accordance with The Salvation Army’s policies and procedures.
- Ensures that The Salvation Army Accreditation Standards for Social Services are maintained and participates in the review
- Participates in the strategic planning
- Represents the shelter on community committees as designated by the
- Represents the organization in a professional manner at all

**WORKING CONDITIONS**:

- This is a temporary full-time position based on 40 hours per week Monday to Friday with on call and occasional evenings and weekends.
- Position from December 2, 2024 to March 31, 2025 with the possibility of extension

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- College or University Degree in Social
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of three years’ experience working in the homelessness
- Supervisory
- Valid Ontario Class “G” Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

**SKILLS AND CAPABILITIES**:

- Effective in leading teams and working collaboratively to achieve to organization’s mission and
- Competency in effectively making and implementing
- High level of case work skills, including proven knowledge of case management and ongoing treatment, as

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