Student Services Assistant

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:07/28/2023
**Req ID**: 33161
**Faculty/Division**: Faculty of Arts & Science
**Department**: New College
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00045208

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

**Your opportunity**:
Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the restof the Registrar's Office, the Student Services Assistant provides front-line support and creates a welcoming environment for all prospective and current students.

As a member of the Registrar’s Office, the Student Services Assistant, willbe committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.

**Your responsibilities will include**:

- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Scheduling appointments for prospective students, applicants, and current students to address individual needs
- Providing detailed information on processes, policies, and procedures
- Reviewing and assessing student records to determine academic standing and informing students of changes
- Providing detailed information regarding financial aid issues
- Disseminating program materials to prospective students and applicants
- Troubleshooting and resolving routine issues
- Providing basic support and general referrals to individuals in distress

**Essential Qualifications**:

- Bachelor's Degreeor an acceptable equivalent combination of education and experience.
- Minimum two (2) years' of recent and related experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
- Experience providing academic program information and working with prospective and undergraduate students.
- Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
- Experience maintaining, identifying, and resolving anomalies with student records.
- Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook), ROSI/ACORN, and Degree Explorer.
- Excellent written and verbal communications skills.
- Excellent interpersonal skills.
- Excellent ability to prioritize and adapt to ongoing changes in priorities.
- Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion in a student services environment.

**Assets (Nonessential)**:

- Knowledge of New College.
- Knowledge and experience with policies and procedures at the Faculty of Arts and Science.
- Experience and ability to analyze administrative processes and procedures and passionate about making recommendations to improve services for students.

**To be successful in this role you will be**:

- Adaptable
- Approachable
- Motivated self-learner
- Multi-tasker
- Organized
- Possess a positive attitude

This is a term position ending in December 2024.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, includingbut not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Closing Date**: 08/08/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services

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