Facilitator - Customer Service - Continuing

2 weeks ago

Regina, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- ESC05686**Org Code/Description**
- Career Enhancement-39901-DEPT**Location**
- Saskatchewan Polytechnic Regina Campus**Posting Title**
- Facilitator - Customer Service - Continuing Education Contract**Contract Start Date**
- 10/12/2023**Contract End Date**
- 06/30/2024**Contract Rate**
- $65.00/hour**Ongoing**
- No**Bargaining Unit**
- Faculty Association**Course Dates and Times**
- To be determined based on program calendar**Contract Hours/Contract Hours per Student**
- To be determined**Total Contract Hours**
- Approximately 8 hours per workshop including preparation time**Supervisor ID Number**
- 000047990**Supervisor Position Number**
- 001553**Posting Status**
- Open**Date Posted**
- 10/12/2023**Closing Date**
- 11/24/2023- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.**Notes**

**Quick Link**-
**Job Duties/Qualifications, Skills and Abilities (QSA)**:

- Job Duties**Job Duties**
- Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
- Ability to model excellence communication, listening and oral presentation skills.
- Answer student questions and provide individual feedback on service excellence and customer service skills.
- Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
- Manage the classroom to provide an optimum learning environment for students.
- Work co-operatively with the Continuing Education Consultant and colleagues in “team” environment.
- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Description**
- Undergraduate degree preferably in Education or Business; or Human Services with business experience; or a combination of post-secondary education and experience.
- Expert understanding of customer service practices.
- Expert oral communication background, a strong understanding of conflict theory and strategies used to diffuse conflict.

**Required Qualifications**
- Recent relevant industry teaching experience preferred.
- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.

**Desired QSA

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