Store Manager

3 weeks ago


Vancouver, Canada Casper Retail Full time

**Looking for a job to get you out of bed?**:
We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

**When you're not catching zzz's, this is what you'll do**:
The Business
- Responsible for meeting/exceeding sales plans and increasing Casper's market penetration rate.
- Oversee Store P&L and achieve EBIDTA targets by managing payroll, other operating, visual and marketing expenses.
- Oversee management and movement of inventory to minimize carrying costs, reduce cost of goods and improve store productivity.
- Create business driving strategies and Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting and regular business reviews with leadership

The Customer
- Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
- Evangelize the Casper mission of sleep and increase customer awareness
- Protect and enhance the Casper omni channel customer journey.
- Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization

The Team
- Develop, coach, and mentor a world class service-minded and high performing team.
- Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
- Ensure that all training and development programs are implemented and monitored for success.
- Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
- Maintain performance culture of ownership, continuous improvement and goal achievement.
- Maintain safe working conditions and facilities maintenance.
- Build and promote strong collaborative relationships across the fleet and HQ.
- 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
- Deep and demonstrated understanding of service excellence in a consumer environment.
- Excellent communication skills with a knack for building consensus via influence.
- The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration.
- Fluency in Salesforce preferred
- Ability to lift at least 50lb
- Bachelor's Degree or equivalent
- Willing to relocate for growth opportunities

**The syrup on your waffles**:

- Employee Discount to use on whatever you like (with a few exceptions)
- Salary to pay your bills and a potential bonus for some splurging
- Gifted Bedding after tenure milestones
- Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
- Paid Time Off
- Incentivized Referral Program


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