Customer Service/inside Sales

7 months ago

Coquitlam, Canada Waste Control Services Full time

At Waste Control Services, we understand the responsibility in front of us and the torch we hold in our line of work. Calling Greater Vancouver, British Columbia our home is a privilege in that we are surrounded by sustainability changemakers - groups who understand the impact they have on the world around them, and are deeply passionate about being a part of that positive change and making waves. In that same vein, WCS is the most comprehensive recycling collection and post-collection company in the region, and we are a recognized industry leader in helping customers achieve their sustainability goals.

**Responsibilities**:

- Answer incoming customer calls quickly and efficiently.
- Consult with customers and evaluate needs to determine best options.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
- Keep records of customer interactions.
- Go the ‘extra mile’ to engage customers.
- Escalate issues as required, i.e., to Operations Manager/Sales Manager.
- Provide additional service options where appropriate.
- Assist with inputting and processing contracts and service change forms as needed.
- Respond to leads that come into the Sales office via online and phone inquiries - identifying customer needs, qualifying them into the proper services, preparing and providing rate quotations.
- Performing site checks for customers that have come in through leads.
- Preparing and signing contracts for leads that have agreed to start service with us and collecting keys/fobs as needed for site access prior to service commencement.
- Processing service changes for new accounts that the Inside Salesperson has onboarded.
- Obtaining and/or processing service increases for House and Property Management accounts handled by the Sales office in response to driver issues, overweight charges, etc.
- Assisting with RFP ('Request For Proposal') or tender response preparation for Property Management accounts handled by the Sales office.
- Other duties as assigned.

To be Successful:

- Must possess a valid Class 5 BC driver’s license.
- Exceptional written and verbal communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities.
- Customer orientation and ability to adapt/respond to different types of characters.
- Demonstrate empathy, sincerity and integrity when interacting with customers.
- Display a positive, ‘can do’ attitude towards your work.
- Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s successes.

What we offer:

- Great Company culture, employee of the month/year, monthly events, etc.
- This is a permanent, full-time position that works Monday through Friday.
- $45,000-$50,000 per year
- Competitive benefits package including premiums paid for by the Company
- DPSP/GRRSP
- Work in a dynamic, collaborative, progressive and high-performing team

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