Automotive Service Advisor

3 months ago

Unionville, Canada Volvo Of Unionville Full time

**Position Overview**: As a Volvo Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring a seamless experience for our clients. You will act as the primary point of contact for customers, guiding them through their service and maintenance needs while upholding our commitment to quality and excellence.

**Key Responsibilities**:

- **Customer Engagement**: Greet customers warmly and assess their service needs, providing expert advice and recommendations.
- **Service Coordination**: Schedule appointments and coordinate service operations to ensure timely and efficient completion of vehicle maintenance and repairs.
- **Communication**: Keep customers informed about the status of their vehicles, including necessary repairs, service recommendations, and estimated completion times.
- **Documentation**: Accurately document customer concerns, service history, and any work performed, ensuring all records are up-to-date and thorough.
- **Sales Support**: Promote and explain service packages, maintenance plans, and genuine Volvo parts and accessories to enhance customer satisfaction and loyalty.
- **Problem Resolution**: Address customer inquiries and concerns promptly, ensuring a positive experience and resolution of any issues.
- **Team Collaboration**: Work closely with technicians and other staff members to ensure quality service and customer satisfaction.

**Qualifications**:

- Previous experience as a service advisor or in a similar customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Knowledge of automotive service procedures and products is a plus.
- A commitment to providing exceptional customer service and exceeding expectations.

**Why Join Us?** At Volvo Cars Unionville, we are dedicated to creating a supportive and rewarding work environment. As a Service Advisor, you will have the opportunity to contribute to our legacy of excellence while working with a passionate team and providing top-tier service to our valued customers.

**Job Types**: Full-time, Permanent

Pay: From $68,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

Application deadline: 2024-10-15

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