Training Specialist
2 months ago
Job Requirements
The Training Specialist is responsible for preparing and facilitating training sessions for Combined Insurance’s new agents, front-line management staff and corporate staff in both classroom and virtual setting.
Facilitation includes demonstrating a comprehensive sales approach by reviewing the sales life cycle, sales technology, and product lines. Maintaining a high energy level and positive morale is essential.
Trainers will effectively guide adult learners through programs focused on personal development, selling skills, and activity management. A successful trainer continuously maximizes their student’s effectiveness by utilizing a variety of best practices, techniques, and educational concepts.
KEY RESPONSIBILITIES
- Maintain contact with trainees during their first 13 weeks in the field to mentor them and ensure continuity of learning
- Provides ongoing in field training support to the Distribution team
- Assist in the preparation of training agendas and track and analyse appropriate training data
- Provides training to the existing Distribution team on all product offerings, activity knowledge and know how including regulatory updates
- Performs basic administrative functions to maintain organization and classroom management; tasks could include managing attendance, training calendars, and records
- Continuously seeks ongoing feedback and keeps lines of communication open to classroom participants, peers, and management team
- Consistently monitors, using assessment tools, a participant’s performance, trends, and identifies specific skill/gaps to ensure training objectives are satisfied
- Provides input and makes recommendations regarding the procedures and training practices
- Travel within localized area 25%, Nationally for distribution meetings occasionally
Work Experience
- Bilingual English French preferred (mandatory)
- Undergraduate degree preferred or equivalent experience
- Full Life License (LLQP) in the province of residence is preferred, at minimum an Accident & Sickness (A&S) is required, in good standing. or commitment to obtain license requirements within 3 months of hire
- Proficiency with WebEx training platform preferred
- Demonstrated proficiency in both face to face and virtual training
- Experience delivering through multiple channels and with learning technology
- Ability and experience providing coaching and communication to a variety of levels within the distribution organization
- Ability to thrive in a fast-paced dynamic training environment.
- 2-5 years of related training/facilitator experience
- Previous sales experience is an asset
- Excellent interpersonal skills; demonstrated strong positive team player
- Proven ability to multitask and deliver results in a time sensitive environment
- Proven presentation and facilitation skills with emphasis on attention to detail
- Integrity in words and actions with the ability to interact with all levels within the company
- 3-5 years of facilitation experience
- Proficient in using MS Suite (MS word, PowerPoint, Excel)
- Organized and detail oriented
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