Bilingual Customer Service Representative at Pmi Alliance Group Inc

3 weeks ago


Ottawa, Canada PMI Alliance Group Full time

**Job Opportunity: Bilingual Customer Service Representative at PMI Alliance Group Inc.**

**Location**: Ottawa, ON
**Position**: Full-Time, Permanent
**Company**: PMI Alliance Group Inc.

PMI Alliance Group Inc., a prominent auto extended warranty company in Canada, is seeking dynamic and reliable **Bilingual (English and French) Customer Service Representatives** to join our busy team in **Ottawa, ON**. If you are enthusiastic, adaptable, and dedicated to delivering a world-class customer service experience, this opportunity is for you

**Position Overview**: As a Bilingual Customer Service Representative, you will handle a high volume of inbound calls, providing assistance with claims, general inquiries, and information verification. This role requires excellent communication skills in both English and French, attention to detail, and the ability to process information efficiently through our online portal. You will be working in a fast-paced environment with opportunities for career growth within our expanding company.

**Key Responsibilities**:

- Take and verify information from customers and associated companies, ensuring accuracy and clarity.
- Assist customers in starting claims for their vehicles, processing their information through our portal.
- Manage multiple inbound calls, providing clear and timely responses to customer inquiries.
- Collaborate with other departments to resolve customer issues and ensure a seamless service experience.

**Qualifications**:

- Fluent in both English and French with excellent oral and written communication skills in both languages.
- Minimum of 3 years of experience in a customer service role, preferably in a high-volume setting.
- High school diploma or equivalent required.
- Proven listening skills, adaptability, and strong attention to detail.
- Enhanced keyboarding skills and the ability to process information quickly and accurately.

**Work Conditions**:

- Fast-paced environment with the ability to work under pressure.
- Repetitive tasks with a focus on accuracy and attention to detail.
- Office-based position located in downtown Ottawa (no remote options).
- 35-hour work week. Must be able to work shifts (9am-5pm & 10am-6pm)

**Personal Suitability**:

- Effective interpersonal skills, with the ability to work as part of a team.
- Flexibility, punctuality, and reliability.
- Openness to feedback and a willingness to improve.
- Strong organizational skills and the ability to multitask.

**Compensation and Benefits**:

- Competitive salary: $43,000+ per year, based on experience.
- Extended health care benefits.
- 35-hour work week, Monday to Friday.
- 3 weeks of vacation.

**Application Question(s)**:

- How many years of customer service experience do you have?
- Are you fluent in both English and French?

Pay: $43,000.00 per year

**Benefits**:

- Dental care
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person



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