Technical Account Manager

3 weeks ago


Vancouver, Canada HappierIT Full time

Are you looking for an exciting opportunity in 2024, and know this is your year

We believe in fostering a passion for work. If you're on the lookout for a profession that allows you to engage with diverse individuals, immerse yourself in learning, explore a wide array of software and technologies, and contribute to the growth of one of Canada's fastest-growing enterprises, then keep reading.

**About the Role**

At the heart of our mission lies the desire for everyone to find joy in their work. Are you passionate about directly assisting business leaders and executives? Does the prospect of guiding businesses towards technological advancement and leveraging technology for their growth excite you?

We're in search of a Technical Account Manager to join our expanding team.

As a Technical Account Manager, you will cultivate and nurture a roster of clients, primarily businesses and organizations with computer fleets typically ranging from 20 to 500 units.

Internally, you'll forge strong partnerships with our project and support teams, alongside other members of our Client Leadership team, Project Engineers, and the Support Team.

Given that this position primarily engages with business leaders and executives, possessing a robust understanding of both IT and business domains is imperative. You must surpass your counterparts in IT knowledge. This role embodies a dynamic and fast-paced blend of sales, account management, consultancy, and relationship building.

Primary Responsibilities:

- Maintaining/Managing Accounts
- Proactively nurture and cultivate relationships with clients during the onboarding phase to lay the foundation for long-term partnerships
- Create and Conduct quarterly business IT roadmaps and quarterly IT plans
- Work with the technical team to generate Statement of work and act as the client liaison Inside sales: create and manage quotes for hardware and services
- Proactively review technical support requests from clients and step in when needed to ensure customer satisfaction
- Handle customer concerns and escalations from the technical support team
- Provide technical consulting and guidance to customers
- Assist the technical support team in maintaining relevant documentation
- Participate in daily team huddles
- Answering billing and general inquiries

General:

- Fluent, clear spoken English
- Excellent verbal/written communication
- Ability to build rapport quickly
- Excellent interpersonal skills
- Professional appearance and demeanor
- Strong attention to detail and follow through skills
- Ability to juggle resources and competing demands
- Aptitude for coming up with creative and alternate solutions
- Excellent customer service skills
- Valid driver’s license
- Previous Managed Service experience
- Knowledge of IT compliance and risk
- Cyber security knowledge

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Work Location: Remote



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