Bilingual Proposal Specialist

2 weeks ago

Mississauga, Canada Staples Canada Full time

: 1224522

**Who we are**:
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

**We are building an inclusive and diverse team**:
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Reporting to the proposal team manager, the bilingual proposal specialist owns the proposal process from the kick-off meeting through to submission. They serve as the project manager for complex, verbiage and compliance driven RFx opportunities for both prospective and existing customers of all sizes. The bilingual proposal specialist plays an integral role in driving revenue and increasing profitability through conversion, retention, and penetration.

**The bilingual proposal specialist**:

- Provides operational leadership for proposal development, charting project plans and bid schedules, spearheading kickoff calls, delegating tasks, communicating critical deadlines, conducting executive reviews, and holding stakeholders accountable throughout.
- Identifies legal and operational risks, provides risk mitigation strategies (Ex. reservation of rights language) and recommendations to stakeholders, engaging the risk management and legal teams as needed.
- Strategizes with the sales team to identify win themes, customer pain points, and key value drivers to create a unified bid strategy for revenue generation.
- Collaborates across all organizational functions and levels, building alignment between the proposal, pricing, sales, merchandising, transportation, operations, legal, risk management, and credit teams.
- Gathers, analyzes and organizes data from other departments, discerning key information and integrating it into the response.
- Drafts and creates proposals that capture Staples Professional’s value proposition and align our offering with customer needs. Edits and revises drafts based on customer addenda and stakeholder feedback.
- Creates national customer-facing content that captures Staples Professional market differentiation. Maintains the content library.
- Leads post-submission exercises such as presentations, clarifications, “best and final offers”, protests and debriefs. Compiles data and customer feedback to enhance future responses.
- Work wells in situations with many unknowns and knows how to solve challenges and guide others through ambiguity

**Knowledge And Skill Requirements**
- Advanced computer skills: Must have advanced skills in the entire MS Office Suite including Word, Excel, PowerPoint, Teams and Outlook, and an ability to learn new software quickly.
- Excellent communication skills, both verbal and written, to clearly explain concepts in professional documents using easy-to-understand English.
- Proposal process knowledge with an understanding of what to look for in an RFx, kickoff calls, content management, and on-time delivery of projects.
- Bilingual (French and English) is a must.
- Excellent and in-depth understanding of Staples’ product and service offering, translating this into a selling strategy unique to each customer’s RFP requirements.
- Ability to handle multiple priorities and effectively manage multiple projects simultaneously in a fast-paced environment.
- Strong interpersonal skills with an ability to foster positive working relationships across all business areas.
- Ability to work independently under pressure, especially under tight client deadlines with mínimal supervision.
- Strong analytical skills and business acumen.

**Reccomended Qualifications**
- Minimum 2-5 years’ experience in a proposal/bid writing, marketing, technical writing, copy writing, editing, or communications job role.
- A university degree with emphasis on communications, business, marketing, and/or journalism.
- Proposal Management Professional (APMP) is considered an asset.
- Project Management Professional (PMP) is considered an asset.
- Project management skills with demonstrated ability to keep projects on track through proactive communication, prioritization, problem solving, time/task management, ability to manage multiple projects, and organization.

**Job** Inside Sales

**Location(s)** CA-ON-Mississauga

**Schedule** Fu

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