Program Supervisor

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Community Support Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: No

**Job Summary**:
The Program Supervisor is responsible for the supervision of the day-to-day delivery of safe and effective client care by leading front-line staff for their program according to the framework of VON philosophy, policies, procedures, standards, and quality management.

**Key Responsibilities**:

- Provides supervision and support for program staff which may include PSWs and ensures the effectiveness of their performance.
- Organizes the planning of work activities and staff responsibilities.
- Works collaboratively with the Manager in hiring, orientation, supporting/mentoring and evaluation of staff.
- Ensures Mask Fit Testing is completed by new staff and oversee re-testing in accordance to VON policy
- Plans and participates in multi-disciplinary meetings as required which include client care/service plan meetings and team meetings.
- Conducts new client intakes and inter RAI assessments according to VON policy and client needs and funder requirements
- Ensures client documentation is completed clearly, concisely, accurately and appropriately according to VON standards and policies.
- Plans, implements, evaluates and adjusts client-focused care/service plans according to changing needs of clients and according to VON standards and policies.
- Ensures collection and reporting of statistical information (KPI’s, performance metrics) for VON and to meet funder obligations.
- Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
- Ensures that program complies with Health and Safety regulations and is responsible to report all workplace incidents in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents
- Conducts and records Disaster and Emergency Drills according to VON Disaster & Emergency programs and policy.
- Ensures that the program Operates in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.

**External and Internal Relationships**:

- Develops effective relationships with clients and care partners.
- Regularly liaises/communicates proactively and constructively with community partners/professionals.
- Develops effective relationships with staff across departments in Region to ensure program delivery goals are met.

**Education, Designations and Experience**:

- Post-Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
- Minimum of 5 years of related experience in community and health-based care including a minimum of 2 years previous experience supervising staff with accountability for performance and results.
- Minimum of 5 years of knowledge and experience in program planning, implementation and evaluation.
- Experience or understanding of the not-for-profit healthcare environment.
- First Aid or CPR certification is required.
- Experience working within a unionized environment is preferred.
- Community development, public speaking, and budgeting experience is an asset to the role.

**Skill Requirements**:

- Proficient in Windows OS and MS Office Suite programs.
- Ability to accept and facilitate substantial change.
- Effective and demonstrated leadership abilities.
- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
- Excellent oral and written communication skills.
- Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
- Ability to problem solve and adjust to rapidly changing priorities in a deadline.
- Strong attention to detail.

**Other**:

- Must have access to a personal vehicle for work and possess both a current driver’s license and proof of vehicle insurance.
- A current and original copy of a satisfactory Criminal Records Check is required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- Ability to speak French is an asset in French Designated areas.
- The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.