Clerical Associate, Ambulatory Care

3 weeks ago

Cambridge, Canada Cambridge Memorial Hospital Full time

Overview:
Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to **_creating healthier communities together_**_._ Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.
- Healthcare of Ontario Pension Plan (HOOPP)
- Group Benefits, including Health & Dental, for full time employees
- Employee & Family Assistance Program
- Career Development & Education Grant
- Wellness & Wellbeing Program
- Diversity, Equity & Inclusion Initiatives

**Job Description**:
**Salary**

$23.797

**Schedule**

Days, Monday - Friday

**Shift**

8 hrs

**Expected Average Number of Hours**: 37.5 hrs weekly ( not a guarantee of hours )

As an integral member of the Ambulatory Care team, the Clerical Associate’s responsibilities include, but are not limited to: manage incoming calls, booking patient appointments and follow up with reminder calls, registration, verify and update accurate patient demographics, verify and update medical insurance benefits and patient payment sources, process physician orders, coordinate diagnostic and lab tests, prepare patient charts, filing, scanning and indexing, faxing, directing and coordinating communication in and out of the department, order supplies and maintain inventory.

This position provides service to several clinics (C.2 & D.0 including Pain Clinic). The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

This position will work days. The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors. Other duties as assigned and as per job fact sheet.

**Skills and Qualifications**:

- Completion of a Health Office Administration course required
- Minimum of 2 years of current clerical experience is required
- Successful completion of secondary school required
- Working knowledge of software including Meditech, MS office suite and Ocean is required
- Current knowledge for patient flow and clinical necessities of an Outpatient Clinic is required
- Must be able to type 60 WPM accurately
- Excellent interpersonal and communication skills
- Ability to work in a fast paced environment
- Proven track record interfacing with a broad range of clients including physician offices and patients
- Strong decision-making skills and solid judgment
- Proven track record coordinating, prioritizing and developing effective workflow methods to increase efficiency
- Demonstrated ability to attend work on a regular basis is required
- The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH._
- Cambridge Memorial Hospital is committed to providing and fostering a respectful workplace. All reasonable accommodation will be made to support participation in the recruitment process. Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process._**_We thank all those who apply, however only those selected for an interview will be contacted._

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