District Manager-gta
3 days ago
**Purpose**:
The District Manager oversees approximately 20 - 25+ restaurants as assigned and ensures each location follows our “BRAND” standards.
**Primary Responsibilities (include but are not limited to)**:
- Act as the Guardian of the Osmow's Brand, supporting the Franchise Partner in managing successful operations through Flawless Execution of Osmow’s Restaurants. Be the liaison, coach & resource between Franchise Partners & Osmow’s Support Team.
- Responsible for & overseeing a restaurant group as assigned.
- Brand Champion. Conduct regular Restaurant Audits, measuring the Flawless Execution of Operating Standards, Food Safety, Guest Experience & Franchise Partner Success.
- Provide & Follow Up on actionable feedback for Franchise Partners & Restaurant Teams
- Complete & maintain required business reporting.
- Optimize Osmow’s business practices to improve profitability, Restaurant growth, Franchise Partner engagement & financial performance.
- In cooperation with the Franchise Partners, develop Action Plans to improve the Flawless Execution of Operating Standards, Guest Experience & Franchise Partner Success.
- Work with Franchise Partners to set goals, develop budgets & develop action plans to increase sales & maximize profitability.
- Collect, Develop & Share examples of Flawless Execution of best practices with Franchise Partners & Osmow’s Support Team.
- Maintain current training requirements & deliver training as needed to Franchise Partners & Restaurant Teams.
- Support the successful opening & renovations of Restaurants within your business region.
- Maintain accurate & thorough records/reports of activities & communications.
- Work cooperatively with all District Managers & Osmow’s Support Team to implement Osmow’s Brand objectives, develop business practices & provide actionable feedback.
- Complete a minimum number of Restaurant Visits per week, including Restaurant Operations Audits, Food Safety Audits, Coaching Visits & Action Plan follow-ups, Restaurant Training & Business Growth planning
- Attending all required Osmow’s Support Team meetings (Virtually or In-person as required).
- Attend all Franchise Partner Meetings.
- Summarize Weekly, Monthly, or as required Reporting.
- 1 weekend or 1 PM Visit per quarter as per business requirements
- Complete unannounced Quality Assurance audit semi-annually and one scheduled business development meeting per month.
**SUMMARY**:The District Manager should spend the majority of their time in Osmow’s Restaurants supporting daily Restaurant Operations, Franchise Partner Success and the Flawless Execution of Osmow’s Brand Standards & Initiatives.
**Preparation**:
- Review all Business Reporting and Progress to develop Discussion Planners.
- Review outstanding Action Plans from previous visits for current follow-up.
- Prepare a concise agenda/list of discussion/review items.
- Prepare materials for upcoming Promotions, LTO Activities, Brand Initiatives or Brand Focuses.
- Schedule with Franchisee (if required)
**Discussion**:
- Provide Franchise Partners with Discussion Planners prior to scheduled meetings.
- Review most recent Audits
- Review outstanding Action Plans from previous visits for current follow-up.
- In cooperation with the Franchise Partner, create a reasonable, time-bound, specific & measurable Action Plan.
- Ensure alignment or agreement on what was discussed.
- Schedule follow-up discussions/Action Plan reviews as required.
- Provide a copy of the completed Planner with the Franchise Partner.
**Qualifications and Skills Required**:
- Post-secondary education (e.g. hospitality, marketing, business) required. Completed degree or diploma preferred or equivalent experience.
- 2-3 years of quick service or restaurant experience
- 2-3 years leading multiple restaurant locations.
- Strong communications skills and problem-solving skills
- Strong leadership and development skills to contribute to achieving team goals and promoting teamwork.
- Proficient in Excel, Outlook, and Microsoft Teams
- Friendly, enthusiastic, and outgoing
- Organized, innovative, flexible.
**Working Conditions and Physical Capabilities**:
- Standing for long periods of time
- Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.
- Must be able to work odd hours as handling all training during regular office hours is not always feasible.
- Must be able to travel to branch office locations to conduct training sessions.
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