Food Services Attendant

4 days ago

Toronto, Canada Marriott International, Inc Full time

**Job Number** 22122354

**Job Category** Food and Beverage & Culinary

**Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, Ontario, Canada

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**The impact you’ll make**

As a Coffee Bar Attendant at Sheraton Centre Toronto Hotel, you will be a welcome addition to our Food & Beverage Services Community. You will be positioned in the heart beat of our lobby where the diverse people of Toronto along with its many visitors are able to converge, gather and connect within a lively, energetic space. It will be you who establishes the guests’ first impression as you set the tone and expectation for what is about to come.

At Dual Citizen, you will be engaging with guests on a personal level while building their trust in you and Sheraton. As a Coffee Bar Attendant, you are trained as a Barista and perhaps even additional skills in Mixology and it shows You will be the one to assure our guests that they will receive quality service, delivered through your expertise, as you seamlessly guide them through the beverage experience. We encourage you to welcome, inspire and delight each guest as you express genuine hospitality and reveal your creativity through the mastery of your craft.

**Job Summary**

The Sheraton Centre Toronto Coffee Bar Attendant is a professional, well versed in the art of crafting coffee beverages. They will be expected to utilize their extensive knowledge of the history and origins of drink ingredients and their ability to understand flavor profiles, to develop palate pleasing hot and cold beverages. The associates in this role have studied and committed to memory most major coffee and tea combinations. They understand thoroughly the process of making a drink to recipe and can speak confidently about coffee beans, drink blend, tasting and roasting notes.

The style of service offered at Dual Citizen is engaging while looking for the opportunity to entertain and educate. Guests utilizing this unique space are invited to socialize, dine, and sip where they want, when they want and how they want. The Coffee Bar Attendant will speak informatively about the space, history and interior features of the hotel utilizing their assured presentation skills about the Brand. The associate will require a strong ability to understand guest cues to adapt and flex the experience to meet the guest passions.

**Competencies**
- Passion for Guest Experience: provides exemplary guest service and builds relationships with guests/members by showcasing a strong ability to anticipate guests needs through reading verbal or non-verbal cues while also preparing and delivering quality food and beverage products
- Outgoing & Sociable: has a natural ability to spark casual conversations, can read the “mood” of the room and can easily adapt their energy and personality (ex. upbeat vs. contemplative) in order to create an enjoyable atmosphere where guests feel comfortable in their ‘home away from home’
- Collaborative: focused on the success of the team not the individual; genuinely willing and able to assist others in any capacity that may be required
- Speed & Efficiency: can confidently and quickly respond to guest requests by prioritizing tasks appropriately between execution and operational tasks; leveraging strong product knowledge and coffee crafting skills to deliver orders in a timely manner all while maintaining a clean, organized environment
- Sales: can speak informatively and intelligently about our food and beverage offerings, as well as hotel amenities and member benefits, as a way of leading guests towards a decision that will satisfy their wants and needs at that moment; this includes but is not limited to topics of interest regarding the history, product identification or distinction of alcoholic vs. non
- alcoholic hot and cold coffee beverages

**Coffee Bar Attendant - Barista Key Roles**
- Welcome guests with eye contact being warm, approachable, enthusiastic, professional, assured and hospitable
- Establish strong rapport with guests and preserve excellent levels of service while identifying guests needs and respond proactively to all of their concerns
- Provide specific suggestions/recommendations for food and beverages based on the preferences of each guest
- Comfortable engaging with guests while preparing orders or crafting beverages; adding personal flair and finesse in execution to create air of intrigue and wonder
- Ensure food and beverages are presented with exceptional level of detail prior to delivering to guests
- Ensure every guest leaves wanting to return by providing an exceptional experience that delivers on the Sheraton Service Promise
- Drive sales through confident knowledge and provide upsell suggestions that are seen as friendly vs. overbearing and genuine vs. pushy and scripted.

**Duties and Responsibilities**
- Respond to guest inquiries regarding fo

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