Associate Director or Admissions
3 weeks ago
About Us:
We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply to the idea that, in choosing a career with Yorkville University, you will have the opportunity to push boundaries, flex your creativity and inspire positive change for so many people. It’s also a call-back to the transformative power of education itself. Seek a career that will challenge you to make a meaningful difference through work with a passionate, empowered team in an environment where your voice matters and your ideas are always important.
If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.
Who we need:
Reporting to the Director of Admissions (DOA), the Associate Director of Admissions (ADOA), is responsible for managing a team of Admissions Advisors responsible for a specific program or programs. The ADOA is responsible for providing ongoing coaching, mentoring and motivating admissions advisors to ensure key performance indicators (KPIs) are achieved according to set targets established by Senior Student Recuitment leadership. This position includes implementing objectives; managing staff and ensuring completion of tasks; assisting with finding ways to improve the student and/or employee experience through processes, programs and services; collaborating with internal key stakeholders, and overall team performance, in alignment with our corporate strategic imperatives. As a People Leader, the ADOA will foster a working environment where all team members can be their best selves, grow and thrive, and support our corporate mission of championing student success.
What you will do:
- Managing a team focused on meeting and exceeding daily, weekly, monthly, quarterly and annual key performance indicators (KPIs) and sales targets to support YEC’s corporate strategic imperatives.
- Supporting the review of data, policies, procedures, programs, technologies and resources, and implementation of updates, to the Admissions department and leadership.
- Working closely with the ADOA of Coaching & Onboarding to identify areas of opportunity for coaching admissions advisors as well as conducting call and SalesForce audits.
- Responsible for identifying the root causes of performance challenges, and developing strategic acition plans for improvement.
- Developing motivational tactics to recognize and celebrate top performers and team achievements.
- Implementing strategies to improve conversion rates.
- Conducting pipeline reviews to manage various stages of our sales funnel.
- Responsible for providing DOA with start predictions and KPI reports, on a weekly basis.
- Collaborating with cross-functional colleagues in Marketing, Academics, Student Finance and Student Services and Registar’s Office for applicable campuses and/or location(s).
- Contributing to a positive corporate culture that supports equity, inclusion, learning, and wellness.
- Upholding the integrity of YEC’s mission, vision and programs, and complies with provincial legislation.
What you bring:
- 5+ years of experience in sales leadership and customer service, including experience with performance management and reporting, mentoring and coaching, and providing ongoing training to Admissions staff.
- Bachelor's degree, or master’s degree, in a related discipline (or international equivalent).
- Ability to demonstrate knowledge and experience in creating and delivering robust recruitment strategies, recruiting and onboarding new employees, and working closely with Marketing and other departments on events and projects. This includes but is not limited to, adhering to current applicable legislation and compliance requirements, sharing of best practices to optimize the student and/or employee experience; and contributing to a team environment in support of the corporate strategic imperatives.
- Knowledge and/or experience in people leadership, including fostering inclusive working environments, managing team responsibilities, coaching and performance management.
- Experience working in highly dynamic and fast paced settings and/or organizations.
- Strong collaborator and an ability to work in a complex environment.
- Strong verbal and written communication skills, with strong MS Office skills (PowerPoint, Word, Excel, and Teams).
What's in it for you:
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.
- Health Benefits
- Dental Cov
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