Health and Safety Consultant

1 day ago

Greater Toronto Area, Canada Workplace Safety & Prevention Services Full time

**HEALTH AND SAFETY CONSULTANT (OCCUPATIONAL HYGIENE)**

**Love what you do. Join a team with a passion for protecting potential.**

**Meet WSPS**

Workplace Safety & Prevention Services (WSPS) is the largest health and safety association in Ontario. Each year, through the provision of health and safety consulting, training, events and resources, WSPS reaches an ever-expanding group of businesses across the agricultural, manufacturing and service sectors.

We love what we do and invite you to join us in protecting the potential of Ontario businesses and their workers. Together, we can help people live lives uninterrupted by workplace injury or illness.

**Who we’re looking for**

We are looking for people who are skilled at what they do, and are driven to contribute to our vision and share our values: a concern for worker well-being, a desire to nurture strong relationships, a commitment to integrity and a future-focused mindset.

Reporting to the Manager, Consulting Services, the Health & Safety Consultant (Occupational Hygiene) role is responsible for servicing external and internal customers by providing general occupational health & safety as well as occupational hygiene consulting and training services virtually and in person. The Consultant works within a team to ensure annual goals and objectives associated with the WSPS Strategy are accomplished. The core accountability for the role is ensuring high quality services are provided to customers, on time and within budget, resulting in high customer satisfaction in the assigned territory.

**KEY RESPONSIBILITIES**

Note: Percentages refer to approximate % of time spent on each area, over the course of a given year

**Deliver solutions to customers/conduct billable services to customers (60%)**
- Collaborates with Account Managers (AM) & Senior Account Managers (SAM) to ensure projects are effectively executed, meeting identified customer needs and ensuring a high degree of customer satisfaction and retention
- Accountable for the delivery of solutions to customers maintaining quality standards, project timelines and budget
- Stays in constant communication with the AM & SAM to ensure a successful implementation of the project
- Support the Health and Safety Excellence program, as directed
- Promotes the benefits of implementing health and safety initiatives while working at customer sites, actively looking for opportunities to expand the service offering to the customer.
- Communicates the identified opportunities to AM/SAM for follow-up with the customer
- Utilizes established internal delivery processes to support the customer with the implementation of health and safety solutions based on customer business needs and existing organizational processes and structure
- Provides virtual and on site public training and workshops to customers in areas such as general Health & Safety, Occupational Hygiene, CSA standards, speaking at conferences, etc.
- Proactively responds to customer information requests promptly and accurately, acting as a resource or gateway for information and service
- Updates customer plans with new customer information on a regular basis
- Internally acts a Subject Matter Expert (SME) as assigned to projects or teams

**RELATIONSHIP-BUILDING (20%)**
- Nurtures, develops and maintains relationships with assigned customers while delivering services
- Promotes WSPS at key events/speaking engagements and trade shows and effectively serves as a “brand” ambassador in the market
- Meets regularly with Consulting Services Manager, AM/or SAM to review customer plans and ensure the successful planning, implementation and delivery of seamless high quality customer solutions
- Follows up regularly with customers to ensure ongoing satisfaction
- Consults internally with staff, providing current health & safety expertise and advice on all WSPS solution offerings including products, services and programs, as assigned

**INTERNAL TRANSITION SUPPORT AND ADMINISTRATION (20%)**
- Executes delivery of customer solutions as per agreement/contract
- Identifies and flags potential project risks and proactively identifies solutions to mitigate risks;
- Informs and enlists support from Consulting Services Manager when appropriate
- Leverage internal resources such as Technical Consulting team and hygiene peers to provide customer service as needed.
- Follows Consulting Standards in relation to deliverables using approved templates.
- Maintains records of all activities on the Customer Relationship Management (CRM) system on a regular basis and submits reports as required. Utilizes internal processes and tools regularly including: CRM, ESS, Microsoft outlook calendar, Business Portal, etc.
- Responds to internal and external inquiries to meet organizational service standards
- Provides input on continuous improvement of WSPS’ services
- Maintains home office files, materials, equipment, and office environment
- Ensures the proper and secure storage of

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