Customer Service Representative

2 weeks ago


Montréal, Canada EVO Payments Full time

**Who is EVO Payments**

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

**Job Duties**:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
- Greet customers with a professional, polite and warm manner
- Commit to delivering outstanding customer service
- Display a positive 'can-do' attitude
- Express empathy and utilize negotiation skills to resolve customer inquiries
- Cooperatively problem solve customers' basic technical issues
- Ability to multitask and efficiently utilize client resources and specific tools to meet customers' needs
- Demonstrate efficient attention to detail
- Display knowledgeable computer skills and ability
- Adapt easily to change and comfortable working in a progressive learning environment
- Respond to inbound calls, assisting merchants with customer service and technical support related issues in a positive and professional manner.

**What we offer?**
- Extremely team-oriented
- A competitive salary
- A full benefits package
- It's convenient location downtown right outside Peel metro. station

**Qualifications and Skills**
- English and French language abilities
- Available Monday - Friday, 9AM - 5PM
- Experience in financial services or point-of-sale systems is help full not Mandatory.

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per Hr

Pay: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: One location



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