Manager, Client Advocacy and Process Improvement

7 months ago


Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Manager, Client Advocacy and Process Improvement to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

- Have a passion for leading people, solutioning and generating revenue?
- An effective problem solver with the ability to lead in a fast-paced environment?

As the Manager, you will play a key role in leading one of the portfolio streams within Element Fleet Management. This role will be accountable for resolution and process improvement within the portfolio stream.

A Day in the Life
- Coaching and development of Direct Reports
- Receive escalations and allocate to the team to achieve SLAs
- Identify opportunities for process improvement through both escalation trends and ongoing SOP evaluations
- Partner cross functionally to lead process improvement initiatives within portfolio steam and develop problem avoidance strategies that both increase customer experience and reduce OPEX
- Identify incremental revenue opportunities through mitigation of revenue leakage, identification of charge back opportunities for client exceptions and new product offering options.
- Interface with client contacts in QBRs, collaboration councils and escalation reviews
- Oversee suppliers to ensure consistency in delivery

**Requirements**:

- Post Secondary Education in Business, Industrial Engineering or equivalent. Will consider equivalent work experience
- 3+ years of experience leading team of direct reports in complex operational structures
- Demonstrated experience in process improvement and project implementation
- Demonstrated success in highly technical environment
- MS Office Suite, with above average PowerPoint and Excel skills

LI-SJ1

LI-Hybrid

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._



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