Concrete Dispatcher/batcher

**Dispatcher/Batcher**

**Overview**:
We are recruiting a Dispatcher/Batcher to join our team that will be operating the batch plant, taking orders, and dispatching drivers to accommodate daily production needs.

Submit Resume.

**Benefits**:

- Competitive wages
- Secure, long-term employment
- Be home every night (Local Work)
- Opportunity for Growth
- Be a part of development in your community

**Location**:

- Midland/Penetanguishene/Tiny/Simcoe County (1 Opening Available)

**Responsibilities**:
Order Taking:

- Receive and coordinate customer phone orders
- Enter all orders into the batching software by the end of the day
- Provide quotes/pricing to customers in guidelines provided by management
- Call customers
- Ensure all phone calls are picked up promptly
- Ensure all missed calls and inquiries are followed up
- Ensure that all opportunities to sell VAP products are exhausted
- Limit Will Calls, Weather Permitting Orders, Standby Orders, top ups, and deadheads
- Provide timely and effective customer service by working with the customer to solve unexpected issues and anticipate future customer needs
- Develop relationships with client base

Dispatching/Scheduling:

- Schedule jobs to make the best use of the fleet
- Schedule deliveries throughout the day to maximize truck turns per day
- Limit idle time of trucks in the yard
- Communicate driver call in times and provide a rough schedule of days events
- Call in drivers when required to limit truck and driver idle time
- Assign drivers for scheduled deliveries
- Book the right number of drivers and driver start times for the following day
- Preplan in advance for raw material inventory levels for coming jobs (Sand, Stone, Cement, Admixtures)
- Inform employees of irregular work hours ASAP
- Communicate to the loader operator and drivers the nature of work for the next day
- Call customers

Logistics
- Ensure trucks have enough fuel for next day’s production requirements
- Direct activities of drivers in the yard, on site, and in transport
- Order raw materials for upcoming production (Sand, Stone, Cement, Admixtures)
- Maintain communication with drivers on route and on site to ensure schedules are met
- Maintain communication with drivers and loader operator

Batching/Plant Operating
- Operate the ready-mix plant and batching software to ensure quality concrete is loaded into trucks
- Understand batch software
- Manage inventory levels in batching software (powder)
- Mange inventory levels with loader operator
- Ensure bins are full with the correct materials as per order requirements
- Verify batching tolerances
- Troubleshoot/address plant issues

Reporting:

- Ensure payment has been received before concrete is batched
- Process/plan transactions
- File, Organize, and send concrete delivery tickers and ensure drivers are obtain customer signatures
- Maintain and record quality control information accurately (ie. Slump, Air, Temperature, Strength)
- Maintain and record account of volume sold, rejected, and resold accurately
- Document customer issues with plant manager and communicate them with management
- Ensure drivers are completing proper paperwork
- Record keeping of Health and Safety documents
- Ensure all payroll hours are accurate and sent to management for employees
- Send reports as requested by management

Maintenance
- Work to ensure efficient scheduling for maintenance on the plant, loader, and trucks
- Ensure equipment is respected and maintained by drivers
- Monitor plant and truck maintenance need
- Perform routine/daily maintenance on plant/equipment

Other:

- Maintain site cleanliness and perform general labour activities to keep the plant “tour ready”
- Maintain a clean and organised workspace
- Ensure that returned concrete is poured into block moulds and that block making area is keep clean.
- Lead team meetings
- Ensure block moulds are stripped and reset each morning.
- Ensure QC tests are being regularly done on the right loads
- Perform QC tests as required
- Operate loader when as required
- Assist with general labour duties as required
- Utilize company resources effectively
- Adhere company policies

Safety:

- Communicate and improve safety polices for all employees
- Ensure safety guidelines are followed
- Correct safety issues
- Adhere to all health & safety precautions and rules specified by federal, provincial, and company rules including but not limited to: wearing PPE, attending safety meetings, and reporting unsafe conditions, routes, or accidents
- Report issues and incidents to management

**Qualifications/Requirements**:

- Previous dispatching/transportation planning experience is an **Asset**
- Previous concrete batching/batch plant operating experience an **Asset**
- Previous supervisory and management experience is an **Asset**
- Concrete/Ready mix knowledge and experience is an **Asset**
- Mechanical aptitude is an **Asset**
- Previous customer service experience is an **Asset**
- Quality Assur