Help Desk Technician

4 weeks ago


Edmonton, Canada Honor Computer Full time

Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Computer programming/programmer, general
- Computer science
- Network and system administration/administrator
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
**Personal suitability**:

- Client focus
- Excellent oral communication
**Screening questions**:

- Are you available for the advertised start date?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week


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