Field Service Technician

6 months ago

Greater Toronto Area, Canada ESKO Full time

**WHO WE ARE**:
ESKO is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. For each stakeholder in the process, Esko solutions enable them to deliver right-first-time packaging and marketing content.

**WITHIN YOUR TEAM**

Esko, a Danaher company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency, and speed. Packaging for nine out of ten major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.

Esko, Brand Solutions is a business unit within Esko, and it helps its customers make the best packaging for billions of consumers. Our product portfolio supports and manages the packaging and print processes for consumer packaged goods (CPG) brands, pharma, life science, and retail customers.

Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of signage and displays.

**THIS JOB IS A UNIQUE OPPORTUNITY TO**:
Join our team as **Field Service Technician in the Milwaukee or Appleton area.**

In this role, you will be responsible for the daily onsite support of our customers with CDI Laser Engraving Equipment (Digital Flexo).

**WITHIN YOUR ROLE, YOU WILL**:

- Perform onsite services at Esko customers, including:

- New installations
- Operator training
- Electrical, mechanical, laser optics repairs
- Preventative maintenance
- Field upgrades and machine software upgrades
- Traveling up to 90% (local travel: 50% overnight travel: 50%)

**WE ARE LOOKING FOR A PROFESSIONAL WHO HAS**:

- Customer-oriented skills and with good ability to clearly communicate progress
- Excellent record keeping (service reports and spare parts) and follow up
- A hands-on, proactive approach and can work independently
- Ability to work under stress of deadlines and down equipment
- Flexibility to travel with overnight stays.

**OUR CORE VALUES**:
Our Shared Purpose - Helping Realize Life’s Potential - expresses our reason for being and the impact that every one of us at Danaher strives to have on the world. Our Core Valuesdefine the fundamental beliefs that guide our actions. The Core Behaviours* enable our values and Shared Purpose, powered by DBSas our proven system for achieving success at Danaher.

**YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE**:

- Secondary school experience in electrical/mechanics/technical field and or work experience or equivalent military training
- 2 years’ experience installing
- maintaining copier printing, industrial or military equipment
- Ability to diagnose and repair complex electrical and mechanical problems
- Good working knowledge of PC hardware, driver install (video, network, HDD)

**OUR BENEFITS**:

- We offer you an employee bonus based on business success as well as annual salary review
- Company pension, accident insurance and preventive healthcare (medical, dental, and visual) on day 1
- Training and development opportunities
- 401K savings plan
- Tuition reimbursement from Day 1
- Attractive employee referral program
- Paid Maternity & paternity pay
- Employee events, sports, and social clubs
- Danaher Wellbeing Program, with rewards
- Employee Assistance Program (legal, financial, and counselling resources)

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wisconsin: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Servo motor: 3 years (preferred)
- AC/DC voltage: 3 years (preferred)
- diode: 3 years (preferred)
- encoder: 3 years (preferred)
- BIOS: 3 years (preferred)
- Ohms Law: 3 years (preferred)

Willingness to travel:

- 75% (preferred)

Work Location: In person

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