Field Service Technician

6 months ago

Greater Toronto Area, Canada Videojet Full time

**Videojet Technologies** is the global leader in printing solutions to help customers ensure product safety and improve their productivity by printing detailed information, such as expiration dates or batch information, on everyday products they make.

As a **Field Service Engineer,**you are the eyes and ears of Videojet when providing service and support through customer interactions.

We are a close-knit team across many locations. With an office-based technical support team, our Field Service Engineers are never ‘on their own’.

We offer a competitive compensation package that includes a base salary, unlimited bonus opportunities, full medical on day one, parental benefits, a phone, and a company car.
- **Why our Field Service Engineers love their job**:_
- Each day will provide varied experiences in stimulating production environments
- Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself
- Rewards include:

- Flexibility, autonomy and freedom to manage your schedule
- The benefits and responsibilities of independent field service work
- The satisfaction of delivering industry-leading solutions to our customers
- The enjoyment of daily interactions with a diverse and mutually supportive team
- **Within your role, you will**:_
- Provide ongoing care and support for our customer's equipment
- Install our products and solutions at customer locations
- Diagnose and resolve challenges and problems
- Become a trusted advisor and partner for our customers, to develop excellent relationships.
- Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
- **To be successful in this role you will**:_
- Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
- Partner with customers to assess their needs, manage their expectations, and drive results
- Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
- Collaborate with teammates, managers and customers

The salary range OR the hourly range for this role is 28-30/hour CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

** You must be able to travel to the US for training**

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to travel to the United States for training?

**Experience**:

- field service: 3 years (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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