Talent Pool

6 months ago

Toronto, Canada Ombudsman Ontario Full time

Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field.

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

**At the WSIB, you'll have the opportunity to**:

- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing

You'll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.
Bilingual designated roles
- You may be eligible to receive a language bonus payment

The WSIB is recruiting for current and future unilingual and bilingual (French speaking) opportunities in the following locations: Guelph, Hamilton, Kingston, Kitchener, London, North Bay, Ottawa, Windsor, Sault Ste. Marie, St. Catharine's, Sudbury, Thunder Bay, Toronto, Timmins & Windsor

Please note hours of work are variable between 7:00am and 5:00pm

**We are also recruiting for temporary evening shifts**: Employee's working an evening shift would finish after 5:00pm extending to 8:00pm

Permanent Full-time opportunity
Temporary Full-time opportunity up to 12 months in duration
Temporary Variable opportunity up to 12 months in duration

**From**: $58,943.89

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

**Job Summary**:
Proactively gather, clarify information and statements, respond to enquiries to register claims, and ensure decision readiness to commence claim management.

Provide appropriate education to people with injuries, employers and providers such as but not limited to WSIB Claims process, online services (including navigation and guidance), and preparation for next steps such as for registration and decision readiness.

Follow the call quality model when answering queue driven calls in a call center environment from workplace parties in response to registration of a new claim and or other telephone enquiries.

How do I qualify?

**Major Duties & Responsibilities**:
1. Registration and Information gathering
Proactively gather and clarify information and statements from workplace parties, respond to enquiries to register claims, and ensure decision readiness to commence claim management cycle by:

- Reviewing incoming registration documents and supporting documentation from all channels to ensure information required is complete at time of registration, and ensuring proper claim segmentation and assignment details are identified/captured and to determine next steps.
- Registering specialty and priority claims such as but not limited to, OD, Serious Injury, TMS, Fatality, IJA, No

Employer Record (ESC) and MVIA.
- Reviewing prior claims information to match supporting documents to an existing claim or promote an incident to a claim and ensuring no duplicate profiles or claims.
- Performing detailed searches for persons with injury, employers and providers using various WSIB systems, advanced search tools and internet search engines (for example Canada 411).
- Inputting verified data from incoming documents provided by workplace parties in WSIB systems to ensure correct routing and allocation to WSIB Operations staff.
- Answering and responding to incoming enquiries from workplace parties' related to Teleclaim and/or the collection of information at time of registration to support decision readiness.
- Verifying and/or creating, updating, adding claim participant information directly across various WSIB systems such as Legacy, Contact Manager and ACES registrations.
- Verifying and updating claim status details post registration and manual assignment of claims, when

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