Onsite Service Coordination Team Lead

2 weeks ago


Victoria, Canada Tecnet Canada Inc Full time

**POSITION TITLE: On-site Service Coordination Team Lead**

**Job Overview**
- Tecnet is looking for an individual to fill our Team Lead position on our Customer Services team.

**Qualifications and requirements**:

- Technical education and aptitude
- A+ certification or equivalent experience is an asset
- Lenovo and other manufacture training as needed
- Well organized and possess the capability to prioritize workload
- Experience with Microsoft technologies
- Excellent customer service skills
- Ability to work independently as well as part of a team
- Strong verbal, written and comprehension skills in English
- Minimum of 2 years of customer service experience as a Team Lead
- Valid BC driver’s license
- Must submit to a criminal record check

**Responsibilities**:
**Support the Manager on Project implementation**
- Communicate with clients and technical teams to meet the client’s project requirements
- Assist with creating a project schedule, work delegation and documentation

**Support the Manager on daily operations in the Field Service department**
- Assist with daily on-site operations such as check-ins of employees to ensure staff’s availability during working hours and coordinate time off requests
- Assist with tech orientation/training for new staff
- Assist with employee performance reviews and follow through on any employee grievances
- Oversee that logístical and ordering processes are being followed to Tecnet’s standard
- Work to strengthen Tecnet culture, teamwork and corporate pride

**Vehicle Fleet status**
- Assist with monthly vehicle reports and address any issues

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2023-05-29


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