Services Management Specialist Staff
1 month ago
Juniper Services teams are passionate about enabling positive experiences. Helping customers get the very best from our products. Partnering to ensure success for all
As a Service Manager, you will be the single point of contact for all service-related matters. A key member of the account while acting as a trusted advisor to the customer and advocate inside of Juniper. Working closely with delivery & sales colleagues such as our technical assistance center, contracts, logistics, sales, and engineering teams. Trusted to lead. Reactively solving customer issues and proactively identifying and mitigating risks.
Service Managers can chat with technical people and translate the same to an executive level, synchronizing and improving understanding. They are detectives, tenacious, professional, and driven to reach the core of a problem. Is this you?
**A Day in the Life of Service Management**
Working with a team of professionals to own customer engagement and experience with a focus on success, you will:
Serve as lead in coordination & communication between the customer, sales, services & engineering teams. Build and maintain positive & respectful relationships.
Construct clear plans of action and drive clear demarcation of ownership and accountability.
Reliably and clearly communicate at all levels, from field engineers through to back-office technical staff and C-level executives.
Provide concise & informative weekly reporting that summarizes the key developments. With both succinct executive summaries and in-depth technical detail. Demonstrating progress, ownership & next steps for each account.
Build and update reports for monthly and quarterly operational business reviews. Analyze trends for further discussion, define actions to address issues & concerns.
Think innovatively, strive to improve and evolve the services we provide to our customers and partners. Internally - be a key contributor to initiatives that improve processes and tools that we use in the delivery of our services.
Develop technical and marketing knowledge of Juniper product lines. Not just what a product does, but the value it provides to our customer and their business success.
Become intimately familiar with the account strategy. Participate in customer network planning review meetings. Flagging opportunities to upsell services and products back to the sales account team.
**Requirements**:
- 5+ years of relevant work experience. Ideally leading large technical account activity for a Service Provider or large Enterprise customer.
- College / University degree or equivalent experience.
- Technically savvy with a deep understanding of Customer Support environments. Able to deftly navigate and communicate at this level.
- Core & edge routing
- Switching technologies
- Internet Security
- Network management
- Strong communication, interpersonal, and leadership skills and able to prove achievements in a career supporting cross-functional organizations.
-
Remote Managed Client Services Manager
1 month ago
Toronto, ON, Canada S.R.T. Med-Staff Full timeMedStaff has been a trusted leader in the health care community since 1981, hiring client service coordinators, personal support workers, registered nurses, registered practical nurses, and supervisors. Come work for an agency that truly values and supports its staff! MedStaff provides diverse opportunities and strong career path development in a variety of...
-
Toronto, Canada OntarioMD Full time**IT Service Management and Adoption Specialist** **Permanent Full Time** **Job Band: 4** **Location: Toronto** - Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD’s corporate IT services, including various Microsoft online services, and for driving...
-
IT Service Management Specialist
21 hours ago
Toronto, Canada The Salvation Army Canada and Bermuda Full time**IT Service Management Specialist** **Location: Remote/Hybrid** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2.6 million people,...
-
Learning & Development Specialist
1 week ago
Toronto, Canada WCG Services Full time**Who we’re looking for**: **Role**:Learning & Development Specialist **Program**:RSVP **Location**: Work from home, anywhere in Canada The Learning & Development Specialist works with key business stakeholders to design, develop and implement learning program requirements. They work with a variety of audiences including management, support staff and...
-
Claims Specialist
1 week ago
Toronto, Canada WCG Services Full time**Who we’re looking for**: **Claims Specialist (Bilingual)** **Program**: RSVP **Status**: Permanent, Full-Time **Location**:Work from Home in Canada Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing...
-
Leasing Specialist
1 month ago
Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full timeAre you enthusiastic, customer-oriented and enjoy interacting with people? Do you have an interest in residential property management and want to build a career with RPMS? If this is you, come join our community as a Leasing Specialist at 77 Huntley St., Toronto. About the Leasing Specialist opportunity: Resident Ambassador: As our frontline liaison,...
-
Service Delivery Specialist
1 month ago
Toronto, Canada University of Toronto Full time**Date Posted**:04/23/2024 **Req ID**: 37064 **Faculty/Division**: Ofc of the Chief Information Officer **Department**: Enterprise Infrastructure Solutions **Campus**: St. George (Downtown Toronto) **Position Number**: 00051785 **Description**: **About us**: The Enterprise Infrastructure Solutions (EIS) group, part of the Information Technology Services...
-
Leasing Specialist
3 weeks ago
Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full timeAre you enthusiastic, customer-oriented and enjoy interacting with people? Do you have an interest in residential property management and want to build a career with RPMS? If this is you, come join our community as a Leasing Specialist at our Davisville Village Apts. About the Leasing Specialist opportunity: **Resident Ambassador**: As our frontline...
-
Leasing Specialist
1 month ago
Toronto, Canada RPMS Property Management Services Inc. (RPMS) Full timeAre you enthusiastic, customer-oriented and enjoy interacting with people? Do you have an interest in residential property management and want to build a career with RPMS? If this is you, come join our community as a Leasing Specialist at our Davisville Village Apts. About the Leasing Specialist opportunity: **Resident Ambassador**: As our frontline...
-
Service Desk Specialist
4 weeks ago
Toronto, Canada AGCO Full time**Term**: Permanent, Full-time **Division/Branch**: Information and Information Technology Division / Digital Platforms and Cybersecurity Branch **Application Deadline**: September 7, 2023 **Level**: Level 7 **Salary Range**: Min: $66,140 to Max: $77,814 **Work Location**: Toronto (Hybrid Work Model until further notice) The Alcohol and Gaming...
-
Specialist Central Services
3 days ago
Toronto, Canada Independent Electricity System Operator (IESO) Full time**Specialist Central Services**: **Date**:May 1, 2024 **Location**: CA **Company**:Independent Electricity System Operator **INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)** **Requisition ID**: - 19734**Location**: - Toronto, hybrid**Status**: - Regular**Business Unit**: - Planning, Conservation & Resource Adequacy**Why join us?** You’ve got great...
-
IT Service Management Specialist
6 days ago
Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full timeIT Service Management SpecialistLocation: Remote/HybridDivision: Information Technology, Service Delivery & ProductivityAbout The Salvation ArmyFor more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2.6 million people, providing necessities of...
-
Rehabilitation Service Specialist
3 hours ago
Toronto, Canada WCG Services Full time**Program**: RSVP **Location**:Ontario **Who we’re looking for**: **Rehabilitation Service Specialist (RSS) Team Manager - Temporary** Like WCG, you believe in the power of work to transform lives. As **RSS Team Manager**, you’re part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their...
-
Risk Management Specialist
4 weeks ago
Toronto, Canada St. Michael's Hospital Full timeUnity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary...
-
Leasing Specialist Part-time
1 month ago
Toronto, Canada Realstar Management Full timeRealstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service. We are looking for a Part-time Leasing Agent to work at our **newly built Luxury Property, located** in North York (DVP&401). The Leasing...
-
Old Toronto, Canada OntarioMD Full timeIT Service Management and Adoption Specialist IT Service Management and Adoption SpecialistPermanent Full TimeJob Band: 4Location: Toronto Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD’s corporate IT services, including various...
-
Old Toronto, Canada OntarioMD Full timeIT Service Management and Adoption Specialist IT Service Management and Adoption SpecialistPermanent Full TimeJob Band: 4Location: Toronto Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD’s corporate IT services, including various...
-
Old Toronto, Canada OntarioMD Full timeIT Service Management and Adoption Specialist IT Service Management and Adoption SpecialistPermanent Full TimeJob Band: 4Location: Toronto Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD’s corporate IT services, including various...
-
Conference Service Specialist
1 week ago
Toronto, Canada Compass Group USA Full time**Working Title**:Conference Service Specialist **Employment Status**: Full-Time **Starting Hourly Rate**: 28.00 **Address**:33 Dundas Street West Toronto ON M5G 3C2 **New Hire Schedule**:M-F You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the...
-
Property Manager
1 month ago
Toronto, Canada Richmond Community Management Services Full time**Position Summary and Job Magnitude** The Property Manager (PM) is responsible for the overall direction and coordination of staff activities as well as hiring and training staff, planning, assigning and directing work, appraising performance, addressing complaints and resolving problems. They will be asked to perform duties and responsibilities in the...