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IT Service Delivery Specialist

2 months ago

Vancouver, Canada Bosa Properties Full time

About The Company:
Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built or under development, and an income portfolio that includes 5.5 million square feet of retail, industrial, office and rental properties under management.

We are an organization of high achievers and believe what is created in community is always better than what is created in isolation. We set high expectations and support you in achieving excellence. We are building a trusted community to collaborate, learn from each other and deliver results.

About The Role:
Reporting to the Manager, IT Operations, the Service Delivery Specialist is a valued partner to a variety of stakeholders across the business, acting as the first point of contact for all hardware and software troubleshooting requests. This individual will play a critical role in supporting 300 users with the day-to-day operations of the business by ensuring that the technology employed throughout the business is running smoothly and efficiently.

**What You'll Do**
- Act as the primary point of contact for user support inquiries, diagnosing and resolving technical issues for end-users;
- Facilitate onboarding & offboarding process for employees, ensuring they have all required hardware and software;
- Manage the internal ticketing process and escalate tickets internally or to third party partners as necessary;
- Troubleshoot workstations and software issues across all departments, ensuring smooth operations;
- Assist with offsite presentation center set-up, including telecom, wireless, copiers, and firewalls.
- Provide hands-on support conference rooms and audio/visual set-ups on-site;
- Maintain hardware, software, and device inventory, ensuring accuracy and availability;
- Manage vendor relationships and procurement for new hardware and software needs;
- Evaluate and recommend new technology solutions to enhance business operations;
- Identify procedure and process improvements, conducting research on potential solutions;
- Contribute to the maintenance of the ‘IT Manual’, and spearhead the creation of user guides to enhance the adoption and usage of technology use across the business;
- Collaborate with end-users to foster technology adoption and enhance user experience.

What You Bring:

- Two (2) + years of experience in an IT Operations support role where you’ve gained experience in:

- VoIP phone systems;
- Working with third party vendors;
- Troubleshooting with MS Office products (including O365);
- Working in Windows 10, Windows 11, and iOS.
- Diploma in Computer Information Systems Administration or equivalent work experience;
- Understanding and empathy for end-users, with a proven ability to deliver a positive user experience;
- Resourcefulness and collaboration in troubleshooting issues and user requests;
- Proven ability to manage multiple tasks in parallel and adapt quickly to changing priorities, with optimism and positivity;
- Demonstrated ability to listen and communicate intently, building strong relationships across the organization and with external partners;
- Experience with FreshService, MDM, SharePoint, and AWS will be considered an asset.

**Salary**

The expected base salary range for this role is $74,400 - $102,300. Our salary ranges and bonus percentages are determined by job family and level. Base salary is determined by a combination of factors including, but not limited to, education and training, years of relevant experience, and internal equity.

**Who You Are**
- Trustworthy: You lead with trust when interacting with your team and other departments. You proactively build trust by demonstrating credibility, empathy, and sincerity.
- Humble: Unpretentious and self-aware, you take responsibility for your mistakes. You know that egos are barriers to doing our best work and always learning.
- Community focused: You believe what is created in community is always better than what is created in isolation and excellence is created through collaboration.

**How to Apply**

We value your interest in the Bosa Properties. While we can only respond to shortlisted applicants, we will keep your information on file and consider you for future opportunities as they come available.

You belong here If your experience and interests match with some of the above, we want you to apply. We are dedicated to building a diverse community, where everyone belongs.

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