Veterinary Receptionist

2 weeks ago


Vancouver, Canada Yaletown Pet Hospital Full time

**Our Mission**:
We are a family, not just a pet hospital. A family that supports the amazing bond you share with your pet. Inside these walls we treat each other with empathy, respect and honesty. We vow to treat each pet as if they were one of our own and to take time to snuggle them. We vow to create a positive environment for your pet every time they walk through the door, to help strengthen the bond you share and to always keep the treat jar full. We will strive to adapt, to stay current and to ensure the health and well being of the four legged members of your family. We are not just any pet hospital. We are Yaletown Pet Hospital.

**Our Core Values**:
Teamwork, Empathy, Respect, Communication, Work Ethic, and Adaptability.

Core values of any business are important to establish to help create a framework for how we function day to day. We decided on our core values in a staff meeting together, and we continue to work with these in mind and we expand them as we continue to evolve and develop as a family.

**CSR Role**:
Our focus is on offering the best quality care for our patients, and top-notch customer service for our clients. YPH CSRs have a cheerful, positive and helpful manner with a professional attitude; excellent client service skills, epic communication skills, a strong work ethic, and the knowledge and confidence it takes to be the face of the company. They thrive in a fast-paced environment, can manage stress well, and they constantly take initiative. Their ability to multitask does not compromise the quality of their work, and they have the willingness to learn and improve their skills.

Our CSRs are the captains of this ship and keep everything running smoothly. Their duties include (but are not limited to) managing a multi-doctor schedule, handling all client communications, triaging emergencies, fostering a compassionate practice-to-patient bond by liaising between the client and each department, providing education tips and resources to clients, assisting with nutrition and diet selections, and they are responsible for all administrative duties like collecting and scanning records. Needless to say, our CSRs are the masters at managing the clinic and client’s needs alike. They are bright, tech savvy, multi-tasking unicorns that aim to go above and beyond with everything they do for clients and coworkers.

**Benefits YPH & **VCA Canada offer you**:

- A caring culture of **_Wellness and Appreciation_**
- Excellent compensation and bonuses
- On-premises fitness facility access
- Secure bike locker room
- **_Employer match (5%) group RRSP plan_** - Planning for your future just got easier with VCA Canada
- Access to amazing mini-CE-courses
- Wellness days, sick days, and vacation time
- Employee assistance program
- Continuing education benefits; paid to learn
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- Annual uniform allowance
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._



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