Manager, Dataops

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

**About the role**

Who needs insurance? Everybody. That keeps us busy. Very busy.

At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Simplifying insurance takes creativity, empathy and hard work. We explore, take risks, make mistakes, and learn all day, every day. Here, innovation is everyone's job. Ready to make your mark?

Our team is looking for a Manager, DataOps

**This is a temporary position lasting approximately 12 months.**

Welcome to the Intact Lab Design team Our purpose is to help people, businesses and society prosper in good times and be resilient in bad times.

Our talented group, a mix of UX researchers, behavioural scientists, data analysts, and UX designers, partners with Product teams to uncover, craft and implement second-to-none experiences rooted in customer insight. Our work contributes to outperformance by helping our clients, employees and partners be more successful, efficient and delighted.

**As DataOps Manager, you will manage a multidisciplinary team that will focus on 2 aspects**:

- You will oversee the vision, strategy, and development of Intact Lab dashboards and reporting. Using multiple sources of data, your team will centralize key performance indicators and communicate them effectively to expose success and improvement insights.
- You will oversee the collection of digital data and its tool management. Your work will help development teams facilitate the implementation of tagging and tracking requirements. Your team will ensure that requirements are properly documented, standardized, and well structured.

**What you'll do here**:

- Help, coach, and follow your team in the development of official reports for Intact Lab on its products and key performance indicators.
- Work with the Analytics team to translate business requirements from data collection into insights.
- Oversee the development of business requirements in data collection.
- Ensure, with the team, the governance of the digital measurement tools.
- Be at the forefront of digital data governance.
- Plan roadmaps annually and help your team focus on activities with maximum impact
- Act as an expert and advisor, both for data collection practices and the creation of dashboards at all levels at IFC.
- Position the Intact Lab as a leader in digital data collection and governance in Canada.

**What you bring to the table**:

- 5 years of experience in creating digital data dashboards, digital data analysis, as well as data governance.
- 3 years of experience in team management and coaching on digital data.
- Inclusive leadership and ability to make decisions quickly.
- Expert facilitator and moderator.
- Excellent communicator with ability to influence and find consensus
- Excellent at making connections and identifying what is important.
- Strong Power BI skills.
- Knowledge of Adobe Analytics or Google Analytics.
- Bilingualism required (French / English) -_ Need to interact on a regular basis with colleagues across the country._

LI-Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

- Inspiring leaders and colleagues who will lift you up and help you grow
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.