Retail Sales/customer Service

3 months ago


Bracebridge, Canada Footprints on Muskoka Full time

**Company description**

Footprints On Muskoka is a unique store featuring family footwear, Muskoka sweatshirts/t-shirts, women's clothing and accessories suitable for the Muskoka lifestyle. For over 6 years our company has serviced the Muskoka area where customers will always find a unique treasure from Muskoka sweatshirts, souvenirs, jewelry to footwear with every visit.

We strive to provide excellent customer service while providing products that are comfortable and affordable catering to a wide range of customers.

**Job description**

The Sales & Customer Service Associate is expected to engage customers to determine their needs and direct them to the appropriate merchandise while providing product knowledge and offering additional goods and services.
**Key Responsibilities**:

- Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
- Escort customers to appropriate merchandise
- Explain basic features of merchandise to customers
- Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
- Organize and straighten merchandise areas on the sales floor
- Process customer transactions through the register as required
- Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, promotions)
- Execute price changes and sign changes as needed
- Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes, and cashiering
- Ability to travel between 2 Muskoka based locations.

**Education/Experience/Qualifications**:

- High School diploma or equivalent
- 1 year of retail experience desired
- Effective communication and customer service skills
- Readily adjusts schedule, tasks, and priorities when necessary to meet business needs
- An Equal Opportunity Employer_
- It is the policy of Footprints on Muskoka Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law._

**Job Types**: Part-time, Permanent

Pay: From $18.50 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Flexible schedule
- Store discount

Flexible language requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

Work days:

- Weekends as needed

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)
- Cash handling: 1 year (preferred)

Work Location: In person

Expected start date: 2024-09-09



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