Claims Representative, Glass

3 weeks ago

Mississauga, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGIC

**Number of Positions**: 1

**Language**: Bilingualism in English and French is required.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
The work location for this role is flexible to Moncton, Ottawa, Mississauga, and Calgary.

**The Opportunity**:
Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. The Claims Representative, Glass is responsible for handling glass claims and providing clients with efficient client service and guidance on the process.

**How you will create impact**:

- Receive glass claims directly from clients and determine the cause of loss, confirm/deny coverage, set up the claim and review the claims process with the client.
- Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision making, to be THE industry leader in client engagement.
- Prepare glass quote and communicate with glass or body shop regarding the cost of repairs. Process payments.
- Provide quality client service in accordance with our claims service standards.

**How you will succeed**:

- You influence change and are committed to continuous improvement, in order to exceed client expectations.
- You leverage critical thinking skills to identify problems and proactively propose solutions.
- Your strong communication skills allow you to clearly convey messages.
- You’re an effective team player who shares knowledge to support your peers.

**To join our team**:

- One year of related business experience or equivalent in education
- Accurate keyboarding skills and the ability to type a minimum of 40 wpm.

**What you need to know**:

- This role operates in a call centre environment where a high level of audio and visual concentration is required for extended periods of time.
- Rotational shifts outside of standard business hours, Monday through Friday.
- Extended work hours, including weekends, will be required during peak periods and major events.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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