Service Advisor
2 weeks ago
MACMASTER BUICK GMC IS SEEKING AN **EXPERIENCED SERVICE ADVISOR **FOR OUR BUSY SERVICE DEPARTMENT. WE TAKE PRIDE IN OUR WORK AND WE OFFER OUR CUSTOMERS THE BEST SERVICE AND VEHICLES
**WE ARE CURRENTLY SEEKING A FULL-TIME SERVICE ADVISOR.**
**Position Summary**
- The Service Consultant: _
- Is responsible for establishing rapport and trust with customers
- Documents vehicle problems by listening to customers describe them and by asking probing questions
- Road-tests customer vehicles to verify problems and, after service, to ensure that repairs have been completed
- Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the check-in/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.)
- Constantly communicates with Technicians to obtain information on needed vehicle repairs
- Recommends additional maintenance and repair services to customers when appropriate
- Should be capable of working independently, managing his or her time and work flow
**What is the Worker is Like?**
- The Service Consultant: _
- Is a decisive person who is genuinely customer-oriented and has the ability to readily establish rapport and trust with customers as well as a strong interest in exceeding customers' expectations
- Must be capable of handling dissatisfied customers and customers who are unsure of repairs and costs of service
- Must have strong organizational skills and the ability to schedule jobs and Technicians under time pressures
- Must work congenially with other team members, with Technicians, and with those in other departments within the dealership
**SEEKING AN INDIVIDUAL WITH**:
- Service Advisor **EXPERIENCE** **REQUIRED**:
- High attention to detail
- Excellent communication skills
- Great personability and professionalism towards clients
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Mono, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (required)
- Customer service: 1 year (preferred)
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