Emergency Services Supervisor

7 days ago


Coquitlam, Canada Canstar Restorations LP Full time

**Company Overview**
- Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.- We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.**The Canstar Group of Companies**

The Canstar Group of Companies is comprised of four subsidiary companies; Canstar, ABK, NorHaz and Universal. Canstar, founded in 1985, is a leading Western Canadian full-service restoration provider with 6 branches across the British Columbia Lower Mainland and Alberta. Canstar offers a complete range of building and contents restoration services, including repairing fire, water, and storm damage. ABK Restoration has been an integral part of the Okanagan insurance restoration community for over 20 years, particularly serving Kelowna, Kamloops, Penticton, and Summerland. Norhaz Solutions is a full-service hazardous materials removal company and operates out of all Canstar/ABK/Universal offices. From industrial and mining projects through to strata and residential claims, Norhaz removes hazardous materials of all kinds, in any size project. Universal operates out of four offices in Northern BC; Terrace, Smithers, Price George & Quesnel. With 19 years of local ownership, Universal combines in-depth local knowledge with the expertise and resources to deliver top-tier restoration and abatement services for claims of any scale. The Group proudly provides property restoration services to the insurance industry, stratas, schools, government, health care facilities, and more. With 14 offices, 150 vehicles, and over 350 restoration professionals, Canstar Group stands as the singular comprehensive solution for all restoration requirements within British Columbia and Alberta.

**Position Overview**
- The primary role of the Emergency Services (E-Services) Supervisor is to ensure staff are performing to Canstar and IICRC standards, to meet or exceed customer key performance indicators, and to complete the emergency portion of claims (flood and demo) in a timely manner. The E-Services Supervisor works diligently with the Department Manager and Project Manager Teams to efficiently and effectively mitigate water damage losses. Training new team members and completing jobs on time and on budget is crucial to the success of this role.**Duties and Responsibilities**
- Administration_
- Conduct site visits to confirm accuracy of scope of work, proper mark out, demolition, and equipment placement. Ensure SSA is posted and all hazards have been properly identified.
- Review and approve employee timecards, ensuring accuracy and timely reporting
- Ensure all claim-related documentation are complete, legible, and submitted timely
- Ensure work authorization forms have been signed and submitted
- Ensure job site documentation is accurate and submitted timely
- Review work orders for accuracy and consistency
- Complete FLIR inspections/reports
- Ensure all IICRC standards are met
- Leadership_
- Lead accountability for meeting department KPIs and budget targets
- Coach and mentor technicians on water remediation and demolition
- Identify and escalate performance concerns to management
- Provide technical support and training to new staff
- Lead team on all claims (small to large/complex losses)
- Provides direction to technicians, tracks equipment and progress
- Training_
- Conduct on the job training and document employee progress
- Train staff on how to moisture map, identify and mark out non-restorable materials, use equipment and stabilize job sites and ensure all training initiatives are documented and communicated
- Train staff on setting up specialty equipment
- Take an active role in improving/maintaining the quality of Canstar jobsites
- Provide training and feedback on customer service standards and professionalism on site
- Technical Expert_
- Sets up specialty equipment
- Frequently monitor job sites, document drying process and deem structures dry
- Communicate scope of work discrepancies to PM Teams and recommend solutions
- Identify areas of concern (high costs, projects taking too long) and work with teams to adjust and resolve issues
- Estimate equipment requirements on large loss claims and instruct technicians on placement
- Provide technical knowledge and support to all field staff (flood and demolition)
- Communicate with PMs and supervisor on drying and demo strategies
- Health and Safety_
- Runs daily safety meeting
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure good housekeeping is kept to perform work safely and efficiently
- Understand safety policies and protocols
-



  • Coquitlam, Canada Canstar Restorations LP Full time

    **Position Overview** The primary role of the Emergency Services (E-Services) Supervisor is to ensure staff are performing to Canstar and IICRC standards, to meet or exceed customer key performance indicators, and to complete the emergency portion of claims (flood and demo) in a timely manner. The E-Services Supervisor works diligently with the Department...


  • Coquitlam, Canada Canstar Fire and Flood Full time

    **Position Overview** The primary role of the Emergency Services (E-Services) Supervisor is to ensure staff are performing to Canstar and IICRC standards, to meet or exceed customer key performance indicators, and to complete the emergency portion of claims (flood and demo) in a timely manner. The E-Services Supervisor works diligently with the Department...


  • Coquitlam, Canada Canstar Restorations LP Full time

    **Company Overview** - Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business. We love taking part in community events and are pleased to help our furry friends by...


  • Coquitlam, Canada Canstar Fire and Flood Full time

    **Who we are looking for**: You have a great attitude and willingness to do what it takes to get the job done and serve our customers. We have a fun and hard-working team and are looking for someone with the skills to complement them. Strong computer skills (MS Office: word, outlook) and experience in Dynamics is considered an asset. Experience dispatching...


  • Coquitlam, Canada Canstar Restorations Full time

    **Who we are looking for**: You have a great attitude and willingness to do what it takes to get the job done and serve our customers. We have a fun and hard-working team and are looking for someone with the skills to complement them. Strong computer skills (MS Office: word, outlook) and experience in Dynamics is considered an asset. Experience dispatching...


  • Coquitlam, British Columbia, Canada Phoenix Society Full time

    Job SummaryAs a member of the integrated services team, the Emergency Response Centre Support Worker facilitates the operation of an emergency shelter program including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the needs of guests entering the program including but not limited to the...

  • Housing Coordinator

    3 weeks ago


    Coquitlam, Canada SHARE Family & Community Services Full time

    **Summary**: Under the direction of the Supervisor for Housing, the Housing Coordinator is responsible for overseeing the day-to-day operations of his/her assigned housing sites, including renting units, rent collection, arranging site maintenance and related duties. **Key Duties and Responsibilities**: - Receive, receipt, and prepare bank deposits for...


  • Coquitlam, Canada Douglas College Full time

    Please see Special Instructions for more details. Interested applicants must submit their application and all required documents online on the Douglas College Career Site. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will...


  • Coquitlam, Canada Douglas College Full time

    Please see Special Instructions for more details. Interested applicants must submit their application and all required documents online on the Douglas College Career Site. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will...


  • Coquitlam, Canada Phoenix Society Full time

    **Job Summary** As a member of the integrated services team, the Emergency Response Centre Support Worker facilitates the operation of an emergency shelter program including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the needs of guests entering the program including but not limited to the...


  • Coquitlam, Canada Everclean Facility Services Full time

    Supervisor (Facility Maintenance) The** Site Supervisor **is responsible for overseeing cleaning staff and completing activities such as: assigning daily duties to the cleaning team in their designated areas, providing feedback and communication on an ongoing basis with the Site Manager, follow up on work orders, complete inspections and train and assist...


  • Port Coquitlam, Canada All-Pro Services Ltd. Full time

    We have an immediate opening for a class “A” gas fitter. You will perform expert emergency repair, testing, limited engineering, preventative maintenance and start-up technical support across a wide range of mechanical building systems from simple to moderately complex in nature. You may serve as a prime technical contact at a specific customer site....


  • Coquitlam, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Coquitlam Work Location - Coquitlam Posting Locations - Coquitlam; Richmond Department - Lower Mainland Reactive Service Job Function - Field Operations Employee Type - Regular Employee FT Salaried Salary - $76,500-$85,000 **About This Opportunity**: Reporting to the Distribution Manager, the Field Service Supervisor oversees a...


  • Coquitlam, Canada Coca-Cola Canada Bottling Limited Full time

    Facility Location - Coquitlam Work Location - Coquitlam Posting Locations - Coquitlam; Richmond Department - Lower Mainland Reactive Service Job Function - Field Operations Employee Type - Regular Employee FT Salaried Salary - $76,500-$85,000 **About This Opportunity**: The Field Service Supervisor manages a staff of Equipment Service employees...

  • Housing Coordinator

    2 months ago


    Coquitlam, Canada SHARE Family & Community Services Full time

    Under the direction of the Supervisor for Housing, the Housing Coordinator is responsible for overseeing the day-to-day operations of his/her assigned housing sites, including renting units, rent collection, arranging site maintenance and related duties. **Summary of Duties**: - Receive, receipt and prepare bank deposits for rents when the Program...


  • Coquitlam, Canada Waste Control Services Full time

    Operations Support Supervisor The Operations Support Supervisor role is a fast paced, timeline driven position within our operations department. This position is responsible to oversee and ensure accurate & detailed route completions, operational reporting and provide accurate billing for our accounts within defined timelines, as well as overseeing the...

  • Cleaning Supervisor

    4 weeks ago


    Coquitlam, Canada Samantha's Cleaning Services Full time

    **About us** We are professional, customer-centric, and fast-paced. Our goal is to provide service of the highest quality, paying particular attention to working efficiently while keeping the lines of communication with our clients clear and concise. Our mission at Samantha's Cleaning Services is simple: to provide high-quality services in a timely...

  • Housing Coordinator

    7 days ago


    Coquitlam, British Columbia, Canada SHARE Family & Community Services Full time

    Under the direction of the Supervisor for Housing, the Housing Coordinator is responsible for overseeing the day-to-day operations of his/her assigned housing sites, including renting units, rent collection, arranging site maintenance and related duties.Summary of Duties: Receive, receipt and prepare bank deposits for rents when the Program Assistant is not...

  • Operations Supervisor

    2 months ago


    Coquitlam, Canada Waste Control Services Full time

    Waste Control Service (WCS) is a private, locally owned, and operated recycling and waste management company offering solutions for sustainable management of all things waste. We offer collection services and consultation for both residential communities as well as commercial, industrial, and institutional organizations exclusively in the Greater Vancouver...

  • Operations Supervisor

    2 weeks ago


    Coquitlam, Canada Waste Control Services Full time

    Waste Control Service (WCS) is a private, locally owned, and operated recycling and waste management company offering solutions for sustainable management of all things waste. We offer collection services and consultation for both residential communities as well as commercial, industrial, and institutional organizations exclusively in the Greater Vancouver...