Bellperson - Crowne Plaza

2 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Bellperson Responsibilities**:

- Providing excellence in guest service and acting as an enthusiastic liaison between the hotel, our guests and tour clients
- Willingness to offer services and respond to guest requests and concerns in a helpful, personal, prompt and courteous manner
- Facilitating a smooth and efficient check-in and check-out of guests
- Being an ambassador to the Hotel by welcoming all arriving guests and wholeheartedly thanking departing guests for staying with us
- Communicating and developing relationships with all supporting departments, supporting other Front Office functions including Reception and any other duties as assigned

**What you’ll need as a Bellperson**:

- Demonstrated perpetual cheerfulness and extroversion in order to host/entertain each guest, modifying personal delivery as appropriate to different types of guests’ needs, interests, and desires (adults, children, couples, cultural, etc.)
- Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products; Employs persuasion and influence to initiate and/or resolve matters
- Ability to meet the physical requirements of the job, particularly regularly lifting and/or carrying of guest baggage (i.e., lift up to 50 lbs.)
- Able to work weekends, holidays ect.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

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