Merchandising Manager

4 weeks ago

London, Canada Oak+Fort - ON Masonville Place Full time

**Why Oak?**

OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 40+ locations across North America with a global e-commerce presence.

At the heart and core of it all, it’s our people that matter most. We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.

**What You’ll Do**:
As the Visual Merchandising Manager, you will lead and support with new product launches, store visual merchandising directives and ensure the sales floor reflects the brand and culture. You will support with client service, sales, overall productivity, visual merchandising, and people management functions of your store. You will support adherence to store and district goals, operational excellence, alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.

**What You’re Responsible For**:
**_
Sales Generation_**
- Meet minimum sales requirements based on store volume
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and
- wearing current merchandise
- Ensure store team processes cash desk operations with engagement, efficiency,
- and accuracy
- Respond and appropriately resolve customer complaints and service opportunities

**_
Staff Development_**
- Build our team by welcoming and supporting onboarding of new employees
- Build and maintain relationships with store team, peers, and relevant partners
- Support development of high performing staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Inspire and motivate team through demonstrating leadership qualities
- Initiate and communicate team objectives and updates with Visual Merchandising Team and Management

**_
Store Functionality_**
- Participate in execution of floor management as needed
- Utilize merchandising skillset through understanding of product density, adjacencies, and customer flow
- Promote brand aesthetic through ability to creatively merchandise
- Ensure the right quantity of stock is in the right place at the right time
- Maintain proper presentation of merchandise in accordance to corporate directives
- Efficiently and accurately support with shipping and receiving of merchandise
- Perform inventory counts upon corporate office direction
- Participate in stock room set-up and organization
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
- Adhere to loss prevention policies to prevent external and internal theft

**_
Stock Management _**
- Utilize stock management knowledge to communicate product sales trends
- Review inventory and item level accuracy and shortage issues
- Support auditing and validating correct procedures for inventory receiving and processes through ensuring all are completed with urgency and accuracy
- Execute receiving in adherence to the company’s Delivery Receiving Guide
- Full inventory counts (FIC) procedures as required
- Tracking UPH
- Correctly scanning product into all inventory programs
- Oversee and participate in stock room set-up and organization
- Ensure the right quantity of stock is in the right place at the right time
- Maintain proper presentation of merchandise in accordance to corporate directives
- Efficiently and accurately support with shipping and receiving of merchandise
- Perform inventory counts upon corporate office direction
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience

**What We’re Looking For**:

- Retail leadership and/or visual merchandising experience
- Experience in customer service, sales and clienteling
- Trendsetting, creative and fashion forward
- Ability to influence and drive results through others
- Strong business acumen
- Ability to communicate and coach effectively
- Adaptable and resourceful
- Focus on people development and career growth
- Present ideas and recommendations in a professional, organized, and logical manner

**Why You’ll Love It Here**:

- Bonus + commission program
- Extremely generous employee discount starting from day one
- Health and dental benefits (for eligible positions only)
- Paid vacation time off (for eligible positions only)
- An opportunity be a part of our growth journey
- Access to training and development programs
- Work amongst an exceptionally talented

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