Transportation Coordinator

2 weeks ago


Mississauga, Canada Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose

The primary purpose of this position is to manage and optimize CHEP transportation network to enable CHEP in providing a best in class transportation solution while balancing service and costs.- Daily Execution - Deliveries Freight Covered Every Day: plan and source carriers to meet customer demand at competitive rates that meet or exceed financial targets. Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.- Customer Relationship: Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures and problem-solving initiatives.- Carrier Relationship: Develop productive carrier relationship, prompt AP discrepancies and payment resolution, covering loads, handling and managing difficult situations.- Provide Holiday Coverage per Logistics Rotational and assigned schedule.

Major/Key Accountabilities- Utilize proprietary Transportation Management System (TMS) to tender all optimized and manually planned issues, collections, and stock transfers within responsible area.- Collaborate with Service Centres and Customer Care Centre to ensure deliveries planned, routed and executed per customer requirements.- Investigate, Process and Approve carrier freight payment including base rates, accessorial and balance due.- Tracking and tracing shipments communicating with internal and external stakeholder of any potential failures and take required actions to recover loads limiting or mitigating customer impact.- Deliver to average cost per unit budget for market- Manages transporter base to ensure consistent customer service and on time delivery by working cross functionally and with provider.- Resolves all loads in Booked Not Shipped (BNS), Booked Not Received & (BNR), In-transit Relocations statuses daily- Maintains accurate electronic documentation revolving around responsible area with systematic tools not limited to (SAP, Siebel, Outlook, LEAN, Logistics cockpit, etc.)- Provide Holiday coverage per Logistics rotation schedule- Plan all STOs (TPMs), Issues, and Collections within required lead time that fall outside of Master Planning Develop and prepare monthly KPI reports specific to tasks and take actions to address any negative trends to achieve performance targets.- Setup new and vet new carrier profiles with Procurement and onboard / train carriers with CHEP Process.- Ensure external and internal customer needs are effectively met by holding carriers accountable thru building productive relationships and address performance issues.

Measures- On Time Performance for Customer Facing and Plant to Plant Relocations- Transport Budget- Rail Trailer Dwell- Booked Not Shipped/Booked Not Received- Freight Pay Management

Authority/ Decision Making- Daily decision-making collaborating with CHEP Customer Care, Logistics Support Team, Planning Team and Customer Support Team.

Key contacts

Internal:
- Logistics, Operations, Quality, Customer sales/service,- Transportation & Voice of the Customer

External:
- Carrier Base- 3PL Management Groups at Service Centers

**Qualifications**:
Essential:
- Knowledge of Excel, Windows, and MapPoint- Bachelor’s Degree in related field or 2+ years of relevant experience

Desirable:
- SAP- BW- Access- LEAN- Siebel

Experience- 3 years of experience in logistics, customer service, operations and or transportation.- Experienced working with TMS specific to routing, tendering, analytics, reporting and maintaining rate tables.- Knowledge of LTL and TL operations and expertise to create effective and dynamic routing guides.- Knowledge of freight rate composition along with economic and competitive factors used by carriers to price freight.- Regional Geographical Expertise of major Canadian Provinces with expert understanding of mileage / distance as it relates to transit times to and from origin / destination.- Industry Expertise - Transportation industry knowledge, including key terminology; general knowledge of primary retail and manufacturing industries, knowl



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