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SAP Ixp Intern

3 months ago

Vancouver, Canada SAP Full time

**We help the world run better
**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**

Position Title: SAP iXp Intern - User Assistance Writer

Location: Vancouver, BC

Expected Start Date: August 2024

Contract Duration: 8 months

Work Hours: 40 hours per week

Are you passionate about writing and helping others make sense of software and technology in their daily work? Do you have a desire to flex your writing and language skills to create people-centric user experiences?

If so, our Data & Analytics Design team is looking for motivated individuals to design and write help content, UX copy, and other user assistance experiences within our data and analytics cloud services.
- Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding
- Create help documentation (both text and multimedia) in close collaboration with UX designers, agile development teams, product managers, and other stakeholders
- Write UI texts and other UX copy to enhance the usability of our products
- Define terminology that’s simple, consistent, and conforms to industry standards
- Proofread and edit content for usability, readability, and linguistic correctness
- Ensure that all deliverables are of high quality, adhere to standards and guidelines, and use a style and tone appropriate for the target group and market
- Collaborate with members of a globally distributed product development team
- Participate in cross-department initiatives to improve tools, processes, and content
- Adopt a data-driven approach to your work
- Act as an advocate for an excellent user experience

**What you bring**

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Experience and Education
- Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related experience
- Proven excellent communication skills in English (spoken and written)
- Proven ability to work both independently and collaboratively with all levels of an organization

Preferred skills and knowledge
- Excellent level of English (written and spoken)
- Keen interest in new technologies (knowledge of HTML, XML, JavaScript, or any programming languages is an advantage)
- Ability to analyze the learning needs of diverse user groups
- Knowledge of information architecture concepts
- Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process
- Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action

**Writing Sample**

**Meet your team**

At SAP, User Assistance teams are responsible for designing and developing all types of information that help our customers to deploy, administer, use, and develop software successfully. We specialize in user interface texts, embedded help, multi-media, and documentation targeted at a diverse range of customers - from business users and analysts to IT administrators and developers.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth,