SAP iXp Intern

3 months ago

Vancouver, Canada SAP Full time

What you’ll do

Position Title: SAP iXp Intern - User Assistance Writer

Location: Vancouver, BC

Expected Start Date: August 2024

Contract Duration: 8 months

Work Hours: 40 hours per week

Are you passionate about writing and helping others make sense of software and technology in their daily work? Do you have a desire to flex your writing and language skills to create people-centric user experiences?


If so, our Data & Analytics Design team is looking for motivated individuals to design and write help content, UX copy, and other user assistance experiences within our data and analytics cloud services.


Our global design team is constantly in pursuit of fresh innovations with the most user-friendly and modern cloud experiences. Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our UX designers to craft a more usable journey through our products. Initiative and creativity are key, as is the ability to balance detailed writing work with strategic, long-term thinking. You empathize with the user and use your writing to help them accomplish their goals.

Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding Create help documentation (both text and multimedia) in close collaboration with UX designers, agile development teams, product managers, and other stakeholders Write UI texts and other UX copy to enhance the usability of our products Define terminology that’s simple, consistent, and conforms to industry standards Proofread and edit content for usability, readability, and linguistic correctness Ensure that all deliverables are of high quality, adhere to standards and guidelines, and use a style and tone appropriate for the target group and market Collaborate with members of a globally distributed product development team Participate in cross-department initiatives to improve tools, processes, and content Adopt a data-driven approach to your work Act as an advocate for an excellent user experience

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Experience and Education

Bachelor’s degree in Technical Communication, Human Computer Interaction, UX Design, Computer Science, or other related experience Proven excellent communication skills in English (spoken and written) Proven ability to work both independently and collaboratively with all levels of an organization

Preferred skills and knowledge

Excellent level of English (written and spoken) Keen interest in new technologies (knowledge of HTML, XML, JavaScript, or any programming languages is an advantage) Ability to analyze the learning needs of diverse user groups Knowledge of information architecture concepts Willingness to quickly acquire knowledge in new areas and adapt to change in an agile product development process Team player who seeks solutions to problems and can quickly translate ambiguity to clarity and action

Writing Sample

Please include a task-oriented (step procedure) writing sample with your resume and cover letter that explains how to find the topic "Creating your first story" in the SAP Analytics Cloud Help. (Your first step can be telling the reader to open a web browser and go to help.sap.com)

Meet your team

At SAP, User Assistance teams are responsible for designing and developing all types of information that help our customers to deploy, administer, use, and develop software successfully. We specialize in user interface texts, embedded help, multi-media, and documentation targeted at a diverse range of customers -- from business users and analysts to IT administrators and developers.

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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