Turnaround Coordinator

7 months ago

Vancouver, Canada GAT Airline Ground Support Full time

Summary
The Turnaround Coordinator facilitates the aircraft loading and unloading according to airline specificities. They establish documents for the Captain and the flight deck as well as loading instructions for the aircraft loading crew. TCO’s are also in charge of supervising the various aircraft servicing staff, passengers boarding and disembarking, fuel supply, catering and all flight departure essential services. The Turnaround Coordinators direct a whole team of ground service Agents in charge of servicing the aircraft.

Core Competencies
- Able to work efficiently as a part of a team as well as independently
- Able to work well under pressure and meet set deadlines
- Above average organizational, time management and prioritizing skills
- Attention to detail in all areas of work
- Confident, consistent, decisive personality
- Effective communication skills with individuals at all levels of the organization
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic and positive team attitude
- Previous airline experience in flight following, dispatch and/or operations
- Analytical skills and proactive problem solver

Job Duties
- Actively participate in SA’s Safety Management System (SMS) including reporting hazard and incidents encountered in daily operations. Understand, comply with and promote the company Safety Policy
- Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
- Perform overall supervision of flight and responsible for the safety, on time departure of flight and maintain customer service level
- Meet the aircraft and commence driving turnaround and record the information required by the carrier / handling company
- Ensure all key staff are aware of the Standard Time Departure / Estimate Time Departure
- Monitor and record of supplier and staff performance will be conducted as required and manage / correct any issues as they arise
- Focus on the safety and punctuality
- Regular communication with crew / gate / ramp / operation is required
- Conduct ad hoc briefing to ramp staff which requires immediate action
- Timely report safety and security related incident to concerned department for follow up

**Requirements**:

- Must be able to work a flexible schedule in case of aircraft delay
- Good computer skills, proficient with Word, Excel, Outlook and Internet; will need to file reports before and after flight
- Ability to work well independently under mínimal supervision
- Supervisory experience is an asset
- Working experience of ramp operation, aircraft loading, load-sheet handling are an advantage
- Good communication and interpersonal skills

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