Membership Experience Representative

4 weeks ago

Stratford, Canada YMCA of Three Rivers - Stratford-Perth Region Full time

**Stratford YMCA - Membership Experience Representative**

**Location**: Stratford YMCA, Stratford-Perth Region

**Work Hours**: Evening and weekend availability required

**Employment Type**: Part Time, Permanent

**Number of Vacancies**: 1

**Anticipated Start Date**: December 2024

**Application Deadline**: December 13th, 2024

**Guaranteed Starting Hourly Rate**:$17.20

**Total Rewards Package**:
**Time Away from Work for your Well-being - **At the YMCA of Three Rivers, we recognize the importance of work-life harmony All part time team members receive vacation earnings of 4% on each pay. To support your overall well-being, we also offer 3 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.

**Wellness - **The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive
- Well-being days that can be used as they are earned
- Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
- A free YMCA membership for yourself and your family which can be used to access our fitness centers

**_
Do you enjoy new challenges? Do you have a passion for networking, providing an excellent customer service experience, and creating a collective vision?_**_ _**_Do you have a proven track record of building relationships? Do you want to grow and learn in your career? If so, this might be the right fit for you_**

**If this is you, join our team and make an impact**

**Who we are**

Our promise to you is to give you a sense of belonging and opportunities to grow as a person. The YMCA of Three Rivers is a charitable organization that strengthen our communities by providing opportunities for personal growth and active involvement. The YMCA creates friendly, safe, supportive communities where people from all ages and stages of life can come together and pursue good health in spirit, mind, and body. We have the assets to affect positive social change and we know providing an excellent customer experience will increase the number of participants who utilize our programs and services. This is where you come in.

**What you will do....**

As the Membership Experience Representative, you will be providing exceptional customer service to all members of the community and to the team. This will include providing information to customers on memberships and programs that we offer and providing tours of our facility. You will be responsible for selling memberships and day passes and registering members for programs.

You will monitor the participants in the facility as well as be the point person for any emergency situations that may arise. You will proactively assist members and participants with needs, inquiries or concerns. The position will also require excellent knowledge of the services we provide. You will have the opportunity to develop strong relationships with families and peers as you assist in creating a safe and welcoming facility for all.

**What you will bring**

You will be a confident, social person with great relationship building and leadership skills. You will have a high school diploma, and ideally, you will bring one year of customer service experience. You will be certified in Standard First Aid/CPR-C and AED.

You are computer literate, with knowledge of Microsoft Office programs. You are committed to working in a socially inclusive environment responding with sensitivity and personal awareness to diverse needs.

**What you will gain**

You will be an integral part of the Membership department. You will be joining a dynamic team that is dedicated to providing the highest standards of customer service to our participants. You will be doing work that has a large and positive impact in our community. If you are looking for a challenge that will make a difference - this is it
- Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.

The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

**To explore additional career opportunities with the YMCA of Three Rivers, please visit our **Career Page**.

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