IT Support

A safe and healthy work environment is one of Symtech's primary goals and a central guiding principle for the organization. Symtech and its employees are aligned in the organization’s goal of zero incidents. Symtech's most valuable asset is its employees. Symtech is dedicated to providing and maintaining a safe and healthy work environment for all its employees. Symtech's safety culture is encouraged within the organization and promoted through demonstrating and communicating the importance of safety within the community where work is performed._

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Act as liaison between supervisor and others (i.e., departments, external contacts, customers, etc.)
- Supervise and direct overall IT requests as assigned by the COO
- Order / Pick up IT supplies, program licenses and IT related equipment
- Simple IT troubleshooting and support
- Smart phone, tablet set up and configure
- Maintain IT hardware and software database
- Maintain company desk phone system running smoothly
- Arrange new employee set up: computer, smartphone, network access; provide IT training
- Liaise with Project Manager and other project stakeholders on ad-hoc needs and changes
- Maintain network structure for each department or job site by grant proper user access Performs filing, typing, data input and other clerical support to all other departments and personal, as directed
- The responsibilities of this position include but are not limited to those listed above and other duties may be assigned.

**Qualifications**:

- Bachelor’s degree in computer science (or related area) preferred or a related College Diploma.
- 2-year IT support experience.
- Smart phone/tablet experience preferred.
- Customer management experience preferred.
- Advanced knowledge of Windows Server preferred
- Advanced knowledge of Office 365 administration
- Strong communication and interpersonal skills
- Flexible and able to adapt to a rapidly changing environment
- Positive, self-motivated individual who can complete tasks independently
- High sense of collaboration and teamwork
- Ability to interface with all levels of staff in a professional manner.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your salary expectations? (Please provide at least a range. Blank answers will not be considered)
- This is a full time in office position, is that something you are comfortable with?

**Experience**:

- IT support: 2 years (required)

Work Location: In person

Application deadline: 2024-11-30