Transportation Freight Specialist

2 weeks ago

Brampton, Canada Speedy Transport Group Inc. Full time

**Overview**:
Speedy Transport Group Inc. is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as, North American logistics, expedite services, and Canada-wide coverage to name a few. If you are looking for a company which strives for growth and dedicates their commitment to delivering customer satisfaction, we would love to connect with you.

**Hours of Work**:8:00AM - 4:30PM

**Position Summary**:
The fundamental reason for the existence of this classification is to perform responsible office support duties which involve handling all aspects of OS&D’s.

**Position Responsibilities**:

- Sort, scan & file all OS&D exception problems
- Investigate all OS&D’s
- Completion of daily dock check _(electronic & written)_
- Working the ‘All short’ report daily
- Problem solving
- Work closely with customer care, dispatch, operations and other terminals to ensure timely movement of freight
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to Customer concerns
- Research and follow-up on customer problems and respond to questions
- Obtain information from the customer to perform a requested task
- Act in a pro-active manner in order to fix customer problems when they arise and suggest and implement procedure to prevent them from happening in the future

**Position Qualifications**:

- OS&D experience preferred
- Customs Clearance experience would be an asset
- Basic computer skills
- Organizational skills
- Be able to multi task
- Excellent written, communication, interpersonal and customer service skills
- Knowledge of standard office practices and procedures, including filing methods and the operation of modern office equipment.
- Basic business arithmetic
- Planning and organizational skills
- Ability to work in a fast paced environment while meeting deadlines caused by a high volume of work
- Ability to manage stress
- Ability to multitask
- Establish and maintain effective working relationships with those contacted in the course of work
- Work independently or as part of a team with the ability to make sound judgments within established guidelines
- Research information and solve customer service problems
- Ability to interact tactfully and effectively with customers, and drivers occasionally in situations where relationships may be strained
- 2 years previous experience in a fast paced call centre preferably in the warehousing industry

**What does Speedy Transport have to offer?**
- _**Benefits**_
- _**RRSP's + Company Matching**_
- _**Profit Sharing Program**_
- _**Family Oriented Culture**_
- _**Opportunity for Growth**_
- _**+ more**_

Pay: From $37,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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