Service & Installation Planner

3 weeks ago


Ottawa, Canada Climec Residential Inc. Full time

The primary focus of this role will involve acting as a triage point of contact and support for cross functional teams. This role will involve the ongoing optimization of area field staff (Install and sales) resources to meet incoming and forecasted customer demands. The role itself is a key support role to both the install and service business. This key function will ensure that our Company goals are met in a manner that provides best-in-class service and customer satisfaction.

**Accountabilities**:

- Coordinate and schedule project from start to finish;
- Correspond with business customers;
- Water Heater unit ordering;
- Dispatch and coordinate installation teams;
- Provide superior customer service and client care;
- Handle invoicing, or other related paperwork;
- In charge of warranty claims;
- Water Heater inventory management;
- Perform other related duties as assigned to ensure an efficient and effective customer service.

**Requirements**:
°High school diploma or higher;
°English and French proficiency;
°2yrs Customer Service;
°Working in Hybrid environment;
**We Offer**:

- Comprehensive Benefit Package;
- Health Care Expense Account;
- Group RRSP’s;
- Employee Assistance Program;
- Full training.

**Job Types**: Full-time, Permanent

**Salary**: From $20.19 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English & French (required)

Work Location: Hybrid remote in Ottawa, ON


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