Workforce Forecast Analyst

3 weeks ago

Ottawa, Canada Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
As the
**Workforce Forecasting Analyst**, you will be responsible for providing an excellent customer and employee experience by effectively delivering real-time (intra-day) management of operational resources with the purpose of optimizing the delivery of business objectives. Additionally, this role will require analytical thinking and ability to leverage data and metrics, supporting leadership in analysis and providing strategic business recommendations.

**Responsibilities**:

- Create and own forecasting model, identifying inefficiencies in demand planning processes, and designing innovative solutions that highlight key demand drivers for all customers and products
- Analyze historical and projected data to predict future supply, demand, attrition, utilization values by identifying seasonal patterns, trends and behaviors
- Incorporate customer insights and behaviors into forecasting models
- Identify group cohort characteristics, and incorporate into forecasting models
- Build predictive analytics for supply, demand, and outcome characteristics
- Collaborate with finance, sales, customer success, and operations teams
- Develop capacity plans that consider staffing levels, equipment availability, facility utilization, and other key factors that impact capacity
- Communicate capacity planning and forecasting results and insights to key stakeholders in a clear and concise manner
- Assist in establish team OKRs (objectives and key results), decision prioritization and sequencing of projects
- Provide mentoring and guidance to workforce management team members

**Requirements**:

- You have strong Microsoft Excel, or Google Sheets skills
- You are organized, analytical, and creative
- 3+ Years of Capacity Planning and Forecasting experience
- Experience in utilizing queueing theory
- Experience with workforce management software (Verint, Calabrio etc.)

**Preferred Requirements**:

- Experience Forecasting in a SAAS environment, for new sales, renewals, professional services and support
- Interest in growing your technical skills
- R, SQL and/or Python Intermediate skills
- Data Science or Statistical knowledge

**Benefits & Perks** \uD83D\uDE0D
- Inclusive and flexible work environment
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do

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