Noc Specialist

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
The network operation center is the customer advocacy headquarters that ensures all Rogers’s services are delivered effectively and efficiently while maintaining the utmost Quality of Service possible. The NOC specialists are technological talented leaders that will be directly involved with proactively minimizing customer service impact. For this, they will utilize automation techniques and tools to reduce operational iterations. In turn, the efficiencies gained will allow the specialist to be engaged in more cutting edge and innovative initiatives such as AI, ML, Cloud, 5G, Edge computing and others.

**Responsibilities**:

- Ability to manage 95% of service-related incidents to completion
- Liaise with engineering and vendors to optimize existing automation, correlation, and processing of network element alarms.
- Identify new automation opportunities based on data driven analysis
- Liaise with other Engineering teams for ongoing projects and roadmap planning of cutting-edge technology.
- Identify continuous process improvement initiatives that will reduce manual intervention and handoffs between departments.
- Monitor change control activities from inception to proactively identify potential sources of impact to the Rogers services.
- Consistently review service tools and performance reports to identify areas of service performance opportunities.
- Actively participate in the Lab testing of new scripts and configuration changes prior to implementation.
- Create and maintain documentation relevant to FTR initiative such as MODs and MORs and collaborate in knowledge sharing opportunities with TAC and Engineering teams.

**Experience/Qualification**
- Degree in Electronics/Telecommunications or equivalent.
- At least 5 years of experience in the telecommunications industry.
- Excellent understanding of the current transport systems: TDM, DWDM, SONET, UAT (Unified Access Transport) CDC (Colour, Directionless, Contentless), OTN, OTDR.
- Understanding and experience in a break/fix environment with GPON/DOCSIS 3.1, MPLS, BGP, OSPF, IS-IS.
- Extensive knowledge of routing and switching in multi-vendor environments; Cisco, Juniper, and Alcatel.
- Knowledge of Virtualisation and Virtual Machines (VM), Cloud Computing, Automation, Robotics and AI, Network Function Virtualization (NFV), IOT and OTT
- Familiarity with one or more of the Rogers Core Services: Wireless, Voice, Data and/or Video
- Experience with programming languages including Java, Python, C, Bash, SQL and Shell to create scripts required for the automation of operational tasks.
- Ability to understand Machine Learning technologies to aid with the reduction of system alarms requiring manual intervention.
- Ability to understand and adhere to the processes and procedures defined by Rogers (Incident, Change, Problem).
- Understanding of Agile and DevOps practices
- Ability to contribute positively in a team environment
- Ability to work in a fast-paced, dynamic environment with changing priorities.
- Excellent communication and interpersonal skills
- Self-motivated with the ability to take initiative in identifying and resolving problems independently.
- Ability to thrive in a dynamic 24/7 environment

**Great-to-haves**
- Six Sigma Certification
- CCNA/CCNP/CCIE or similar networking certification will be an asset

**Schedule**: Full time

**Shift**: Rotating

**Length of Contract**: No Selection

**Work Location**:8200 Dixie Road (101), Brampton, ON

**Travel Requirements**: No Selection

**Posting Category/Function**:Technology & Engineering

**Requisition ID**: 278928

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Digital & Technology