Supervisor, Operations

3 weeks ago

Slave Lake, Canada Atco Ltd. Full time

**Division: Operations, Electricity Division**

**Location: Slave Lake, AB
**Position Summary**:
Always there. Anywhere. That’s us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard.

We are looking for a dynamic professional to join our team in Slave Lake. You will be accountable for the day-to-day business operations through optimal deployment of resources within and across service points to ensure that local business operations meet customer service delivery and operational efficiency targets while ensuring that local practices are aligned with departmental and corporate policies, standards, processes, and procedures. Responsibilities include providing local customer and community relations representation and acting as primary company representative in communities, managing local facilities and equipment, developing area-specific business cases, assisting with budget and business plan development, and managing local expenditures.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

**What You Get to Do**:

- Act as a champion to develop a “safety first” culture in ATCO Electricity. Lead by example through personal demonstration of HS&E best practices on a daily basis.
- Is aware of all system improvements and new extensions in the local area and actively participates on project team as a project sponsor to bring the local operations perspective, identify risk and approve scope.
- Support the Customer Connection Model (CCM) to ensure process is followed. Leads assessment to understand root cause and implement corrective actions when targets are not met.
- Act as a “champion for change” to ensure that business process and technology improvements are successfully implemented and promoted in the area.
- Support planning, scheduling, and lead execution in conjunction with the work management model to understand root cause and implement corrective actions when targets are not met.
- Conduct regular operations meetings to ensure optimal use of resources by reviewing project achievements and work assignments against local resources and priorities.
- Address day to day operating issues and/or raises to the Manager as needed or required.
- Optimize the use of resources including people and equipment within and across service points and/or across regional boundaries to accomplish work as efficiently as possible.
- Monitors business metrics reporting to ensure targets are met.
- Manage local fleet utilization and builds business cases to support local requirements.
- Ensure the effective use of asset management tools in support of company programs.
- Create and maintain a local emergency response plan that is aligned with district, region, corporate and community emergency plans and/or business continuity plans.
- Locally administer, manage, and provide visible leadership actively working with the team leads to ensure compliance with the corporate policies and best practices related to Health, Safety and Environment.
- Provide support and guidance to Team Leads to resolve situations that are outside of the ordinary or day-to-day practice.
- Work closely with Human Resources and the Association to resolve issues that may arise.
- Lead, coach, and support employee performance.
- Ensure that all incidents and near misses are reported, documented, investigated, and acted upon including escalation to the Manager with follow up as required.
- Build and cultivate positive relationships with local communities, countries, REA’s, and customers.

**Qualifications**:

- Journeyman Powerline Technician, related Technology Diploma, or Post-secondary degree is required.
- Proven experience in a leadership role.
- Experience working in a unionized environment would be considered an asset.
- Strong inter-personal skills and relationship development skills.
- Proven ability to manage and resolve conflict.
- Strong verbal and written communication skills.
- Valid Driver’s License.

**What We Offer**:

- A culture based on caring, integrity, agility, collaboration, safety, and striving for excellence
- Competitive compensation
- Flex benefits
- Tuition assistance program
- Training and mentorship programs
- Charitable donation matching

**Date Issued**:February 17, 2023

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