Specialist, Technical Writing
3 weeks ago
The University of Ottawa—A crossroads of cultures and ideas
The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.
We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong
About Facilities
Facilities services are characterized by a dynamic and creative growing team where the winds of change are blowing, offering people like you opportunities to use your leadership and innovation skills to contribute to the achievement of their inspiring mission: to deliver best in class research infrastructure, reshape campus life and student experience, and provide a sustainable environment for students, researchers, teachers and community.
**Position purpose**:
**In this role, your responsibilities will include**:
**Writing**: Develops and maintain user guides for both clients and employees. Ensures documents are written using language and supporting images that are appropriate for each of the targeted audiences. Adheres to department standards, including templates and style guides. Defines and enforces consistent terminology across all products and documentation to ensure effective communication of information to a variety of stakeholders/users. Selects screenshots, or creates drawings and illustrations as needed for documents.
**Project Management**: Manages assigned projects by developing project specifications, identifying project steps and track all relevant progress, and reports on attainment of project milestones to ensure that projects advance in a timely manner and that management can track progress.
**Training**: Creates training materials and provides training to various stakeholders based on user requirements to ensure complete understanding of business process and tool functionality.
**Stakeholder Relationship**: Establishes and maintains positive and effective working relations with all members of IT and Facilities business units to ensure the efficiency of interactions between the teams.
**Revision and Editing**: Verifies the clarity, completeness, accuracy, and quality of technical documents to ensure that materials meet the needs of all stakeholders.
**What you will bring**:
Post-secondary degree in English or French or Communications or technical discipline (e.g., Computer science) with a minor in communications or writing or equivalent experience.
Minimum three-years of experience in technical writing.
**Excellent writing skills**: an ability to quickly grasp technical concepts and translate them into clear, easy-to-understand content; proficiency in English and/or French language and technical writing best practices.
Strong communication and interpersonal skills.
Experience using computer systems and software such as Windows, word processing software, spreadsheets, and databases.
Ability to maintain MS SharePoint intranet for document management.
Familiarity with Adobe Design Suite.
Leadership abilities in the delivery of training.
Experience working with facility management software would be considered an asset
Knowledge of facility management, space management, building maintenance, or construction would be considered an asset
Bilingualism (French and English) oral and written would be considered an asset
**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifyi
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